1.
Universal Containers needs to
allow a group of users to view account records that they do NOT own.
Which feature can the system administrator use to meet this requirement?
A. Field Level Security
B. Account record types
C. Sharing Rules - With sharing rules, you can make automatic exceptions to your organization-wide sharing settings for defined sets of users. For example, use sharing rules to extend sharing access to users in public groups, roles, or territories. Sharing rules can never be stricter than your organization-wide default settings
D. Public groups
Which feature can the system administrator use to meet this requirement?
A. Field Level Security
B. Account record types
C. Sharing Rules - With sharing rules, you can make automatic exceptions to your organization-wide sharing settings for defined sets of users. For example, use sharing rules to extend sharing access to users in public groups, roles, or territories. Sharing rules can never be stricter than your organization-wide default settings
D. Public groups
2.
Universal Containers set the
organization-wide default setting for opportunities to private. Which records
will an opportunity pipeline report return?
A. Opportunities owned by the user running the report and users below them in the role hierarchy
B. Opportunities owned by the user running the report and users in the same role in the role hierarchy
C. Opportunities for the entire sales organization regardless of the user running the report
D. Opportunities for which the user running the report is also the account owner
A. Opportunities owned by the user running the report and users below them in the role hierarchy
B. Opportunities owned by the user running the report and users in the same role in the role hierarchy
C. Opportunities for the entire sales organization regardless of the user running the report
D. Opportunities for which the user running the report is also the account owner
3.
When working on opportunities,
sales representatives at Universal Containers need to understand how their
peers have successfully managed other opportunities with comparable products,
competing against the same competitors.
Which feature should a system administrator use to facilitate them? Choose 2 answers
A. Big deal alerts
B. Chatter groups
C. Similar opportunities
D. Opportunity update reminders
Which feature should a system administrator use to facilitate them? Choose 2 answers
A. Big deal alerts
B. Chatter groups
C. Similar opportunities
D. Opportunity update reminders
4.
The marketing team at Universal
Containers uses a web to lead form to capture leads from its website and a lead
assignment rule to assign the leads to the appropriate sales representatives.
How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
A. Specify a default lead owner
B. Specify a default lead creator
C. Create an escalation rule to route unassigned leads
D. Create a validation rule to route unassigned leads
How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
A. Specify a default lead owner
B. Specify a default lead creator
C. Create an escalation rule to route unassigned leads
D. Create a validation rule to route unassigned leads
5.
A system administrator at Universal
Containers created a custom object to capture custom feedback. How can the
administrator ensure that users have access to this new object?
A. Add fields from the feedback object to the account page layout
B. Create a lookup relationship from the account page to the feedback object
C. Assign the feedback page layout to the appropriate user profiles
D. Create a role in the hierarchy to provide user access to the new object
A. Add fields from the feedback object to the account page layout
B. Create a lookup relationship from the account page to the feedback object
C. Assign the feedback page layout to the appropriate user profiles
D. Create a role in the hierarchy to provide user access to the new object
6. Universal Containers
has segmented its customer base into two categories: High Wealth and
Retirement. High Wealth accounts should be visible to the High Wealth Sales
Team Members only. Retirement accounts should be visible to all sales users.
How can a system administrator meet this requirement?
A. Create a new record type for the High Wealth accounts and share the record type with High Wealth team members
B. Create a new profile for Retirement sales team members and remove read access to High Wealth account records
C. Set the OWD sharing to public read-only and create a sharing rule to limit access to High Wealth accounts
D. Set the OWD sharing to private and create a sharing rule to share Retirement accounts with all sales users
How can a system administrator meet this requirement?
A. Create a new record type for the High Wealth accounts and share the record type with High Wealth team members
B. Create a new profile for Retirement sales team members and remove read access to High Wealth account records
C. Set the OWD sharing to public read-only and create a sharing rule to limit access to High Wealth accounts
D. Set the OWD sharing to private and create a sharing rule to share Retirement accounts with all sales users
7.
Universal Containers requires
that its Salesforce account data including attachments be backed up weekly.
Which tool should a system administrator use to accomplish this?
A. Account report export
B. Data loader
C. Account analytic snapshot
D. Data export service
A. Account report export
B. Data loader
C. Account analytic snapshot
D. Data export service
The
weekly export service allows organizations to export a complete set of their Salesforce
data including all attachments for archival purposes. A system administrator
can request a data export once every seven (7) days.
8.
Sales representatives at
Universal Containers should be notified any time support cases related to
accounts they own change status.
How can a system administrator accomplish this?
A. Enable field history tracking to send an email alert to the account owner
B. Create a workflow rule to send an email alert to the account owner
C. Create an escalation rule to notify the account owner
D. Create an auto-response rule to send an email alert to the account owner
How can a system administrator accomplish this?
A. Enable field history tracking to send an email alert to the account owner
B. Create a workflow rule to send an email alert to the account owner
C. Create an escalation rule to notify the account owner
D. Create an auto-response rule to send an email alert to the account owner
9.
A system administrator at
Universal Containers needs to prevent sales representatives from editing fields
on an opportunity once the opportunity has been moved to a closed stage.
Which data validation tool can be used to accomplish this?
Choose 2 answers
A. Formula fields
B. Data Validation rules
C. Record Types and read only page layouts
D. Workflow field updates
Which data validation tool can be used to accomplish this?
Choose 2 answers
A. Formula fields
B. Data Validation rules
C. Record Types and read only page layouts
D. Workflow field updates
10.
Sales managers need to view and
report on sales revenue across an entire company without having access to a
custom object that tracks personal time off requests.
Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
A. "Read for Accounts"
B. "View All Data"
C. "Read for Opportunities"
D. "View All for Opportunities"
Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
A. "Read for Accounts"
B. "View All Data"
C. "Read for Opportunities"
D. "View All for Opportunities"
11.
Universal Containers has
certain customers that must be placed on the Do Not Contact (DNC) list. A
system administrator needs to ensure that sales representatives do not contact
these customers.
Which step should the administrator take to enforce this requirement?
Choose 3 answers:
A. Make the DNC contact records private to all sales users
B. Filter the DNC contacts from mass email list views shared with sales users
C. Select the Mass Email checkbox on the DNC contact record
D. Remove the phone number and email address fields from the contact page layout for DNC contacts
E. Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles
Which step should the administrator take to enforce this requirement?
Choose 3 answers:
A. Make the DNC contact records private to all sales users
B. Filter the DNC contacts from mass email list views shared with sales users
C. Select the Mass Email checkbox on the DNC contact record
D. Remove the phone number and email address fields from the contact page layout for DNC contacts
E. Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles
12.
A system administrator at
Universal Containers needs to mass update the lead source on a number of
opportunity records.
How can this be accomplished?
Choose 2 answers
A. Use similar opportunities to update the opportunities
B. Create a list view for opportunities and update using inline editing
C. Export opportunities and update using the import wizard
D. Export opportunities and update using the data loader
How can this be accomplished?
Choose 2 answers
A. Use similar opportunities to update the opportunities
B. Create a list view for opportunities and update using inline editing
C. Export opportunities and update using the import wizard
D. Export opportunities and update using the data loader
13.
Universal Containers needs to
use cases to manage both customer support and internal change requests.
Which functionality should a system
administrator use to meet this requirement?
Choose 3 answers:
A. Page Layouts
B. Support processes
C. Validation rules
D. Delegated administration
E. Record types
Choose 3 answers:
A. Page Layouts
B. Support processes
C. Validation rules
D. Delegated administration
E. Record types
14.
Universal Containers has
multiple support teams. One team handles technical support issues and another
handles billing issues.
When would a system administrator consider introducing a new record type for cases?
Choose 2 answers:
A. When different field-level security is required
B. When different record access is required
C. When multiple page layouts are required
D. When different pick list values are required
When would a system administrator consider introducing a new record type for cases?
Choose 2 answers:
A. When different field-level security is required
B. When different record access is required
C. When multiple page layouts are required
D. When different pick list values are required
15.
Regional sales users at
Universal Containers sell to both business and consumer accounts. However,
sales users are unable to see the set of stages that apply to consumer
opportunities.
How can an administrator correct the problem?
A. Remove all but one record type from the regional sales team profile
B. Check for a validation rule that restricts the visibility of the opportunity stages
C. Assign the relevant record types and sales processes to the regional sales team profile
D. Ensure that regional sales users are routing consumer opportunities to the appropriate approver
How can an administrator correct the problem?
A. Remove all but one record type from the regional sales team profile
B. Check for a validation rule that restricts the visibility of the opportunity stages
C. Assign the relevant record types and sales processes to the regional sales team profile
D. Ensure that regional sales users are routing consumer opportunities to the appropriate approver
16.
A system administrator created
a custom object for a recruiting application to track open positions. The
administrator needs to give recruiting users the ability to read, create, edit
and delete position records.
How should the administrator proceed?
A. Modify a standard profile and enable the custom object permissions
B. Use an existing standard profile that will automatically have the custom object permissions enabled
C. Create a custom profile and enable the custom object permissions
D. Use an existing custom profile that will automatically have the custom object permissions enabled.
How should the administrator proceed?
A. Modify a standard profile and enable the custom object permissions
B. Use an existing standard profile that will automatically have the custom object permissions enabled
C. Create a custom profile and enable the custom object permissions
D. Use an existing custom profile that will automatically have the custom object permissions enabled.
17. Which customization option is available
for standard fields?
Choose 3 answers:
A. Delete standard fields
B. Edit pick list values for standard fields
C. Change the field type of standard fields
D. Rename standard field labels in the user interface
E. Remove non-required standard fields from a page layout
Choose 3 answers:
A. Delete standard fields
B. Edit pick list values for standard fields
C. Change the field type of standard fields
D. Rename standard field labels in the user interface
E. Remove non-required standard fields from a page layout
18. When would a system administrator
consider introducing a new record type for cases?
Choose 2 answers:
A. When different field-level security is required
B. When different record access is required
C. When multiple page layouts are required
D. When different pick list values are required
Choose 2 answers:
A. When different field-level security is required
B. When different record access is required
C. When multiple page layouts are required
D. When different pick list values are required
19. What will occur when a system
administrator creates a dynamic dashboard?
A. The data displayed varies based on the user viewing the dashboard
B. The dashboard components resize based on the device users to view the dashboard
C. The dashboard refreshes automatically whenever the underlying data changes
D. The dashboard automatically send an email when the underlying data changes
A. The data displayed varies based on the user viewing the dashboard
B. The dashboard components resize based on the device users to view the dashboard
C. The dashboard refreshes automatically whenever the underlying data changes
D. The dashboard automatically send an email when the underlying data changes
20. Which setting can a system
administrator control in the Salesforce user interface?
Choose 3:
A. Enable spell checker
B. Enable enhanced list views
C. Enable customizable recent items
D. Enable hover details
E. Enable Chatter for specific users
Choose 3:
A. Enable spell checker
B. Enable enhanced list views
C. Enable customizable recent items
D. Enable hover details
E. Enable Chatter for specific users
21. What can a marketing user do using the
Manage Members button on a campaign record?
Choose 2 answers:
A. Create a custom report including all campaign members
B. Import new leads and associate them with the campaigns
C. Associate existing opportunities with the campaign
D. Associate existing contacts with the campaign
Choose 2 answers:
A. Create a custom report including all campaign members
B. Import new leads and associate them with the campaigns
C. Associate existing opportunities with the campaign
D. Associate existing contacts with the campaign
22. Which permission is required to convert
a lead?
Choose 2 answers:
A. "Transfer" access for leads, accounts, contacts and opportunities
B. "Import leads" profile permission
C. "Create" and "Edit" access for leads, accounts, contacts and opportunities
D. "Convert Leads" profile permission
Choose 2 answers:
A. "Transfer" access for leads, accounts, contacts and opportunities
B. "Import leads" profile permission
C. "Create" and "Edit" access for leads, accounts, contacts and opportunities
D. "Convert Leads" profile permission
23. Which feature restricts a user's
ability to log into Salesforce?
Choose 2 answers:
A. Trusted IP ranges
B. Login hours
C. Login IP ranges
D. Password policies
Choose 2 answers:
A. Trusted IP ranges
B. Login hours
C. Login IP ranges
D. Password policies
24. What action can a user with the
standard system administrator profile take?
Choose 3 answers:
A. Access a log of the records a user has viewed
B. Delete user records
C. Reset all user passwords
D. Assign feature licenses to users
E. Define and assign custom profiles to users.
Choose 3 answers:
A. Access a log of the records a user has viewed
B. Delete user records
C. Reset all user passwords
D. Assign feature licenses to users
E. Define and assign custom profiles to users.
25. When should a system administrator
consider using the Salesforce AppExchange?
Choose 2 answers:
A. To find answers to Salesforce application questions
B. When standard Salesforce functionality needs to be extended
C. To submit ideas for Salesforce application enhancements
D. When looking for pre-built custom applications and tools.
Choose 2 answers:
A. To find answers to Salesforce application questions
B. When standard Salesforce functionality needs to be extended
C. To submit ideas for Salesforce application enhancements
D. When looking for pre-built custom applications and tools.
26. Regional sales users at Universal
Containers sell to both business and consumer accounts. However, sales users
are unable to see the set of stages that apply to consumer opportunities.
How can an administrator correct the problem?
A. Remove all but one record type from the regional sales team profile
B. Check for a validation rule that restricts the visibility of the opportunity stages
C. Assign the relevant record types and sales processes to the regional sales team profile
D. Ensure that regional sales users are routing consumer opportunities to the appropriate approver
How can an administrator correct the problem?
A. Remove all but one record type from the regional sales team profile
B. Check for a validation rule that restricts the visibility of the opportunity stages
C. Assign the relevant record types and sales processes to the regional sales team profile
D. Ensure that regional sales users are routing consumer opportunities to the appropriate approver
27. What is a capability of Salesforce
Knowledge?
Choose 2 answers:
A. Knowledge automatically creates a solution for each new article
B. Knowledge uses data categories and roles to make articles visible to specific users
C. Knowledge only allows a single article type across all data categories
D. Knowledge allows an organization to share articles with partner portal users
Choose 2 answers:
A. Knowledge automatically creates a solution for each new article
B. Knowledge uses data categories and roles to make articles visible to specific users
C. Knowledge only allows a single article type across all data categories
D. Knowledge allows an organization to share articles with partner portal users
28. Which statement about sharing rules is
true?
Choose 2 answers
A. Sharing rules grant read/write or delete access to records
B. Sharing rules are required in public read/write organizations
C. Sharing rules open up access to records
D. Sharing rules grant record access to roles and public groups
Choose 2 answers
A. Sharing rules grant read/write or delete access to records
B. Sharing rules are required in public read/write organizations
C. Sharing rules open up access to records
D. Sharing rules grant record access to roles and public groups
29. Which option is available to a system
administrator when managing passwords for Salesforce Users?
Choose 3 answers:
A. Administrators can reset passwords for all users at once
B. Administrators can enforce all numeric password policy
C. Administrators can assign a password to a set of users
D. Administrators can customize the message sent to locked out users
E. Administrators can grant users the "password never expires" permission
Choose 3 answers:
A. Administrators can reset passwords for all users at once
B. Administrators can enforce all numeric password policy
C. Administrators can assign a password to a set of users
D. Administrators can customize the message sent to locked out users
E. Administrators can grant users the "password never expires" permission
30. Where can the multi-language solution
feature be enabled?
Choose 2 answers:
A. Public Knowledge Base
B. Self-service portal
C. Salesforce Content
D. Solution tab search
Choose 2 answers:
A. Public Knowledge Base
B. Self-service portal
C. Salesforce Content
D. Solution tab search
31. What is used to create a relationship
between an Opportunity object and a Campaign object?
Choose 2 answers:
A. Campaign hierarchy fields
B. Campaign influence related list
C. Opportunity sales process
D. Primary campaign source field
Choose 2 answers:
A. Campaign hierarchy fields
B. Campaign influence related list
C. Opportunity sales process
D. Primary campaign source field
32. What should a system administrator
consider when setting up Mobile Lite?
Choose 2 answers:
A. Mobile Lite configurations can be created for each user profile
B. Mobile Lite must be enabled before users can install it
C. Mobile Lite provides access to standard objects and dashboards
D. Mobile Lite users must have a mobile license assigned to them
Choose 2 answers:
A. Mobile Lite configurations can be created for each user profile
B. Mobile Lite must be enabled before users can install it
C. Mobile Lite provides access to standard objects and dashboards
D. Mobile Lite users must have a mobile license assigned to them
33. What is required to make a user an
approver in the approval process?
A. The user must be in the same role as the approval submitter in the role hierarchy
B. The user must opt in to receive email alters when an approval is requested
C. The user must be set up as a delegated approver
D. The user must have read permission for the object in the approval process
A. The user must be in the same role as the approval submitter in the role hierarchy
B. The user must opt in to receive email alters when an approval is requested
C. The user must be set up as a delegated approver
D. The user must have read permission for the object in the approval process
34. Which statement about Chatter posts and
comments is true?
A. Posts to a user's profile are hidden from anyone below that user in the role hierarchy.
B. Posts made to a user's profile are visible to all users in the organization.
C. Updates to the Chatter feed on a record are only visible to users with access to the record.
D. Posts to a user's profile can be made private by checking the lock icon.
A. Posts to a user's profile are hidden from anyone below that user in the role hierarchy.
B. Posts made to a user's profile are visible to all users in the organization.
C. Updates to the Chatter feed on a record are only visible to users with access to the record.
D. Posts to a user's profile can be made private by checking the lock icon.
35. What should a system administrator
consider when deleting a custom field?
Choose 3 answers
A. Field used in workflow and assignment rules cannot be deleted
B. Field values should be archived before a field is deleted.
C. Existing field values must be transferred to a new custom field
D. Fields must be removed from page layouts after being deleted
E. Deleted fields and values can be restored from the recycle bin within 15 days.
Choose 3 answers
A. Field used in workflow and assignment rules cannot be deleted
B. Field values should be archived before a field is deleted.
C. Existing field values must be transferred to a new custom field
D. Fields must be removed from page layouts after being deleted
E. Deleted fields and values can be restored from the recycle bin within 15 days.
36. A system administrator has created a formula field on a lead object
to calculate a number. How can the numerical value be mapped to the account
record upon lead conversion?
A. The lead formula field value can be mapped to a number field on the account record
B. The lead formula field value can be mapped to a roll-up summary field on the account record
C. The lead formula field value can be mapped to a formula field on the account record
D. The lead formula field value can be mapped to a standard field on the account record
A. The lead formula field value can be mapped to a number field on the account record
B. The lead formula field value can be mapped to a roll-up summary field on the account record
C. The lead formula field value can be mapped to a formula field on the account record
D. The lead formula field value can be mapped to a standard field on the account record
37. Which schedule type can be defined for a product?
Choose 2 answers
A. Revenue
B. Production
C. Quantity
D. Forecast
Choose 2 answers
A. Revenue
B. Production
C. Quantity
D. Forecast
38. What can be transferred form one user
to another user during a mass transfer of account records?
Choose 3 answers:
A. Open activities
B. Closed activities
C. Open cases
D. Related custom object records
E. Closed cases
Choose 3 answers:
A. Open activities
B. Closed activities
C. Open cases
D. Related custom object records
E. Closed cases
39. What task can a delegated administrator
perform?
Choose 3 answers:
A. Manage users within specified roles
B. Create new user profiles
C. Reset passwords for all users
D. Log in as a user who has granted login access
E. Manage specified custom objects
Choose 3 answers:
A. Manage users within specified roles
B. Create new user profiles
C. Reset passwords for all users
D. Log in as a user who has granted login access
E. Manage specified custom objects
40. Which data can be highlighted in a report using conditional
highlighting?
Choose 3 answers:
A. Grand totals
B. Summarized totals
C. Data fields
E. Grouped by field names
F. Summary formula
Choose 3 answers:
A. Grand totals
B. Summarized totals
C. Data fields
E. Grouped by field names
F. Summary formula
41. Which privilege can be granted to members of a content library
(workspace) without modifying user permissions?
Choose 2 answers:
A. Create a new content library
B. Share content with other users in Chatter
C. Edit a member's library permissions
D. Add tags when editing content details
Choose 2 answers:
A. Create a new content library
B. Share content with other users in Chatter
C. Edit a member's library permissions
D. Add tags when editing content details
42. Which component can be included in a
custom home page layout?
Choose 3:
A. Analytic Snapshots
B. Dashboard components
C. Pending approvals list
D. Trending Chatter topics
E. Messages and alerts
Choose 3:
A. Analytic Snapshots
B. Dashboard components
C. Pending approvals list
D. Trending Chatter topics
E. Messages and alerts
43. The cloud scheduler has which
capability?
Choose 2 answers:
A. The cloud scheduler can be enabled at the user profile level
B. The cloud scheduler allows users to view available meeting times on lead and contact calendars
C. Salesforce can automatically propose multiple meeting times based on Salesforce user calendars
D. A custom logo can be added to the meeting request email sent to a contact or lead.
Choose 2 answers:
A. The cloud scheduler can be enabled at the user profile level
B. The cloud scheduler allows users to view available meeting times on lead and contact calendars
C. Salesforce can automatically propose multiple meeting times based on Salesforce user calendars
D. A custom logo can be added to the meeting request email sent to a contact or lead.
44. What does Salesforce authenticate
before allowing a user to log in through the user interface?
Choose 3 answers:
A. Whether the user's profile has specified business hours
B. Whether the user's profile is API enabled
C. Whether the user's profile has IP address restrictions
D. Whether the user's profile has login hour restrictions
E. Whether the organization has trusted IP addresses
Choose 3 answers:
A. Whether the user's profile has specified business hours
B. Whether the user's profile is API enabled
C. Whether the user's profile has IP address restrictions
D. Whether the user's profile has login hour restrictions
E. Whether the organization has trusted IP addresses
45. Which statement about Community experts
is true?
Choose 2 answers:
A. Community experts can be designated for Salesforce Ideas
B. Community experts can manage Salesforce Ideas categories
C. Community experts are designated by an icon
D. Community experts can delete inappropriate community content
Choose 2 answers:
A. Community experts can be designated for Salesforce Ideas
B. Community experts can manage Salesforce Ideas categories
C. Community experts are designated by an icon
D. Community experts can delete inappropriate community content
A
community expert is a member of the community who speaks credibly and
authoritatively on behalf of your organization. When a community expert posts a
comment or idea, a unique icon (Community Expert Icon) displays next to his or
her name so other community members can easily identify credible information
within the community. The Salesforce administrator can designate as many
community experts as necessary.
46. A user responsible for managing and
creating campaigns is unable to create a new campaign, even though the user's
profile has the "Create: profile permission for Campaigns.
How should a system administrator grant the correct access to the user?
A. Assign the user to the standard Marketing User profile
B. Select the Marketing User checkbox on the user record
C. Grant the user delegated administration rights to campaigns
D. Create a campaign sharing rule to grant access to the user
How should a system administrator grant the correct access to the user?
A. Assign the user to the standard Marketing User profile
B. Select the Marketing User checkbox on the user record
C. Grant the user delegated administration rights to campaigns
D. Create a campaign sharing rule to grant access to the user
47. What objects is part of the Sales
Cloud?
A. Opportunities, Quotes, Accounts, Contacts, Products
B. Cases, Solutions, Knowledge, Entitlements, Answers, Ideas
C. Leads, Campaigns, Forecasts
D. A and B
E. A and C
F. All of the above
A. Opportunities, Quotes, Accounts, Contacts, Products
B. Cases, Solutions, Knowledge, Entitlements, Answers, Ideas
C. Leads, Campaigns, Forecasts
D. A and B
E. A and C
F. All of the above
48. WHICH STATEMENTS ABOUT CUSTOM SUMMARY FORMULAS IN REPORTS ARE TRUE?
A. Reports can be grouped by a custom summary formula result.
B. Custom summary formulas can reference a formula field within a report.
C. Custom summary formulas can reference another custom summary formula.
D. Custom summary formulas can be used in a report built from a custom report type.
A. Reports can be grouped by a custom summary formula result.
B. Custom summary formulas can reference a formula field within a report.
C. Custom summary formulas can reference another custom summary formula.
D. Custom summary formulas can be used in a report built from a custom report type.
49.WHICH PROFILE IS A STANDARD PROFILE?
SELECT ALL THAT APPLY.
A. Sales User,
B. Marketing User,
C. Invoice Manager,
D. Contract Manager
A. Sales User,
B. Marketing User,
C. Invoice Manager,
D. Contract Manager
50. WHAT ARE TWO SOURCES FROM WHICH CASES
CAN BE CREATED?
A. Web-to-Lead,
B. Web-to-Web,
C. Email-to-Case,
D. Connect for Outlook
A. Web-to-Lead,
B. Web-to-Web,
C. Email-to-Case,
D. Connect for Outlook
51. A SYSTEM ADMINISTRATOR NEEDS TO
RESTRICT USERS ABILITY TO VIEW A DASHBOARD. HOW CAN THIS BE ACCOMPLISHED?
A. Restrict the access to the folder that the source report is located,
B. Create a sharing rule to restrict the access
C. Edit the dashboard properties to save it in a folder that is accessible to only certain people,
D. Restrict the access to the folder that the dashboard is located
A. Restrict the access to the folder that the source report is located,
B. Create a sharing rule to restrict the access
C. Edit the dashboard properties to save it in a folder that is accessible to only certain people,
D. Restrict the access to the folder that the dashboard is located
52. WHEN CONVERTING A LEAD, WHAT VALUES ARE
TRANSFERRED TO THE OPPORTUNITY? (SELECT ALL THAT APPLY)
A. Amount = Lead Amount
B. Close Date = Today
C. Close Date = Last day in fiscal quarter
D. Stage = First stage in list
A. Amount = Lead Amount
B. Close Date = Today
C. Close Date = Last day in fiscal quarter
D. Stage = First stage in list
(Amount,
Stage are not fields on Leads. Close date is mapped to either last day of the
current fiscal quarter, last day of the current fiscal period or end of the
current calendar quarter)
53. WHAT CAPABILITIES DOES A SYSTEM
ADMINISTRATOR HAVE FOR TASKS?
A. Record Types can be created for tasks
B. Tasks can have multi day events and all day events
C. Sharing rules can be used to restrict access to Tasks
D. Field visibility can be restricted using FLS
A. Record Types can be created for tasks
B. Tasks can have multi day events and all day events
C. Sharing rules can be used to restrict access to Tasks
D. Field visibility can be restricted using FLS
54. WHAT ARE TWO SOURCES FROM WHICH LEADS
CAN BE CREATED? (Choose 2)
A. Web-to-Lead
B. Import Wizard
C. Email-to-Case
D. Connect for Outlook
A. Web-to-Lead
B. Import Wizard
C. Email-to-Case
D. Connect for Outlook
55. A SYSTEM ADMINISTRATOR WANTS TO DO SOME
MAINTENANCE ON THE SYSTEM AND BEGINS BY DELETING CUSTOM FIELDS THAT ARE
OBSOLETE. IN WHICH SITUATION WOULD HE RUN INTO AN ISSUE?
A. If the field is used in a validation rule
B. If the field is referenced in a report type
A. If the field is used in a validation rule
B. If the field is referenced in a report type
C.
If the field is referenced in a workflow field update
D. If the field is used in a formula field
D. If the field is used in a formula field
56. Time-Dependent Workflow – Maximum
Triggers Allowed Per Rule:
A. Maximum of 10 time triggers per rule
B. Maximum of 20 time triggers per rule
C. Maximum of 50 time triggers per rule
A. Maximum of 10 time triggers per rule
B. Maximum of 20 time triggers per rule
C. Maximum of 50 time triggers per rule
57. AN ADMINISTRATOR CREATED TWO PICKLIST
FIELDS: CANDY MANUFACTURER (HERSHEY, MARS) AND CANDY TYPE (SNICKERS, MILKY WAY,
REECES PIECES, M&MS). IS IT POSSIBLE TO RELATE THE FIELDS TOGETHER SO THAT
THE CANDY MANUFACTURER FIELD COULD IMPACT THE CHOICES LISTED IN THE CANDY TYPE
FIELD?
A. Yes, the Candy Manufacturer is a dependent picklist, and the Candy Type is a controlling picklist
B. Yes, the Candy Manufacturer is a controlling picklist and the Candy Type is a dependent picklist
C. Yes, the Candy Manufacturer is a Master and the Candy Type is the Detail
D. No, because they are both custom fields
E. No, because they are both pick fields
A. Yes, the Candy Manufacturer is a dependent picklist, and the Candy Type is a controlling picklist
B. Yes, the Candy Manufacturer is a controlling picklist and the Candy Type is a dependent picklist
C. Yes, the Candy Manufacturer is a Master and the Candy Type is the Detail
D. No, because they are both custom fields
E. No, because they are both pick fields
58. A WORKFLOW RULE CONTAINS AN ACTION THAT
SENDS A TASK TO A ROLE CALLED GLOBAL SALES MANAGERS, WHICH INCLUDES MULTIPLE
USERS. WHEN THE WORKFLOW RULE IS TRIGGERED, TO WHOM WILL THE TASK BE ASSIGNED?
A. All users in the Global Sales Managers role
B. The owner of the record that triggered the workflow rule
C. A single user in the Global Sales Managers role
D. The default workflow user
A. All users in the Global Sales Managers role
B. The owner of the record that triggered the workflow rule
C. A single user in the Global Sales Managers role
D. The default workflow user
59. AN ADMINISTRATOR WANTS TO SETUP IDEAS
AND ANSWERS FOR THEIR ORGANIZATION. WHAT CAN THEY USE IN BOTH OF THESE?
A. Status – for Ideas
B. Community Expert – for Ideas
C. Categories – for both
D. Sharing Rules – for none
A. Status – for Ideas
B. Community Expert – for Ideas
C. Categories – for both
D. Sharing Rules – for none
60. WHICH OF THE FOLLOWING IS AN EXAMPLE OF
ONE-TO-MANY RELATIONSHIPS BETWEEN STANDARD OBJECTS?
A. Opportunities to Opportunity Products
B. Accounts to Contacts
C. Contacts to Tickets
D. Contacts to Accounts
A. Opportunities to Opportunity Products
B. Accounts to Contacts
C. Contacts to Tickets
D. Contacts to Accounts
61. WHAT CAN USERS DO WHEN CHATTER FEED TRACKING IS ENABLED FOR
DASHBOARDS? CHOOSE 2 ANSWERS
A. Follow files and links for a dashboard.
B. Follow posts and comments for a dashboard.
C. Follow posts and comments for the dashboard source reports.
D. Auto-follow dashboards created by the user.
A. Follow files and links for a dashboard.
B. Follow posts and comments for a dashboard.
C. Follow posts and comments for the dashboard source reports.
D. Auto-follow dashboards created by the user.
62. SALES MANAGEMENT WANTS TO STAY INFORMED
WHEN BIG OPPORTUNITIES ARE BEING CLOSED. THEY HAVE REQUESTED THAT THEY RECEIVE
NOTIFICATION WHEN AN OPPORTUNITY WITH LARGE AMOUNTS IS CLOSED. HOW CAN A SYSTEM
ADMINISTRATOR ACCOMPLISH THIS?
A. Opportunity Update Reminders - automated opportunity reports that managers can customize for their team
B. Validation Rule
C. Big Deal Alerts -
D. Workflow Field Updates
A. Opportunity Update Reminders - automated opportunity reports that managers can customize for their team
B. Validation Rule
C. Big Deal Alerts -
D. Workflow Field Updates
63. Which of the following are correct ways
to create a lead in Salesforce?
A. Web to Lead
B. Manual input
C. Import
D. All of the Above
A. Web to Lead
B. Manual input
C. Import
D. All of the Above
64. A user successfully login’s at 3:00 PM,
What happens at 3:31 PM, if the Login hours for the user’s Profile are set from
7:30 AM to 3:30 PM?
A. User is automatically Logged Out
B. User keeps working continuously without any issues
C. User is asked in a Popup window if he would like to extend his session
D. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
A. User is automatically Logged Out
B. User keeps working continuously without any issues
C. User is asked in a Popup window if he would like to extend his session
D. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
65. Which Feature is not available in
Salesforce.com?
A. Profile based Login Hours
B. Profile based Login IP Ranges
C. Organization based Login Hours
D. Organization based Login IP ranges
A. Profile based Login Hours
B. Profile based Login IP Ranges
C. Organization based Login Hours
D. Organization based Login IP ranges
66. Universal Containers needs to track the
manufacturer and model for specific car companies. How can the system
administrator ensure that the manufacturer selected influences the values
available for the model?
A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist.
B. Create a lookup field from the manufacturer object to the model object.
C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist.
D. Create a multi-select picklist field that includes both manufacturers and models.
A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist.
B. Create a lookup field from the manufacturer object to the model object.
C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist.
D. Create a multi-select picklist field that includes both manufacturers and models.
67. When configuring Customizable Forecasting, you can set which of the
following Forecast Dates for determining which opportunities contribute to the
forecast?
A. Opportunity Close Date Only
B. Product Date Only
C. Schedule Date Only
D. Commit Date
E. Opportunity Close Date, Product Date, Schedule Date
A. Opportunity Close Date Only
B. Product Date Only
C. Schedule Date Only
D. Commit Date
E. Opportunity Close Date, Product Date, Schedule Date
68. You are working with a Professional
Edition organization. They wish to install the Expense Tracker which requires
the use of 4 custom tabs, 3 custom objects, and one custom app. If the company
is already using 4 applications, 36 custom objects, and 7 custom tabs, what
will happen when they try to install Expense Tracker?
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B.They will not be able to complete the installation process as they have reached the maximum number of custom objects
C.The installation will succeed
D.The installation will succeed, but only the reports, dashboards and S Control will install
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B.They will not be able to complete the installation process as they have reached the maximum number of custom objects
C.The installation will succeed
D.The installation will succeed, but only the reports, dashboards and S Control will install
They
will not be able to complete the installation process as they have reached the
maximum number of custom tabs. The reason is because PE Orgs can have a max of
5 custom apps, 10 custom tabs and 50 custom objects.
69. Which of the following object
relationships is NOT allowed?
A. Standard object as the "master" and a custom object as the detail
B. Custom object as the “master” and a standard object as the detail
C. Custom object as a lookup to a standard object
D. Custom object as a lookup to a custom object
A. Standard object as the "master" and a custom object as the detail
B. Custom object as the “master” and a standard object as the detail
C. Custom object as a lookup to a standard object
D. Custom object as a lookup to a custom object
70. The difference between an opportunity
record type and a sales process is:
A. The sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls the stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields
A. The sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls the stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields
71. Which action must be taken to view
contacts associated with a case in the console?
A. The related lists on the case page layout must be modified
B. The custom links on the case page layout must be modified
C. The related object on the case page layout must be modified
D. The mini page layout on the case page layout must be modified
A. The related lists on the case page layout must be modified
B. The custom links on the case page layout must be modified
C. The related object on the case page layout must be modified
D. The mini page layout on the case page layout must be modified
72. All of the following are true about Default Sales Teams EXCEPT:
A. Default Sales Teams are configured on a user record – (team is group of users)
B. Default Sales Teams may be added manually to an opportunity record
C. Default Sales Teams may be added automatically to an opportunity
D. Default Sales Teams may be added manually to an account record – sales teams are associated with Opportunity and not with Accounts
A. Default Sales Teams are configured on a user record – (team is group of users)
B. Default Sales Teams may be added manually to an opportunity record
C. Default Sales Teams may be added automatically to an opportunity
D. Default Sales Teams may be added manually to an account record – sales teams are associated with Opportunity and not with Accounts
73. Who may be assigned a workflow task?
(There are five correct answers.)
A. A single user
B. Multiple users
C. The record owner
D. The record creator – as we don’t know who is the record creator
E. A Sales team role
F. An Account team role
(There are five correct answers.)
A. A single user
B. Multiple users
C. The record owner
D. The record creator – as we don’t know who is the record creator
E. A Sales team role
F. An Account team role
74. When are data validation rules
enforced?
When a user saves a record, and when records are imported
using the import wizards, the Force.com Data
Loader and the Force.com API
75. Auto Response rules work on which
objects?
A. Leads and Cases
B. Leads and Accounts
C. Accounts and Opportunity
D. Account and Cases
A. Leads and Cases
B. Leads and Accounts
C. Accounts and Opportunity
D. Account and Cases
76. Which one of the following is a
salesforce.com definition for a Lead?
A. Any person, organization or company that may be interested in your products and services, that are not yet customers e
B. An organization, individual or company involved with your business such as customers, competitors and partners
C. Any potential revenue-generating event i.e. “sales deal”
D. Any individual or influencer associated with an account
A. Any person, organization or company that may be interested in your products and services, that are not yet customers e
B. An organization, individual or company involved with your business such as customers, competitors and partners
C. Any potential revenue-generating event i.e. “sales deal”
D. Any individual or influencer associated with an account
77. An administrator notices there are too
many duplicate records, numerous sharing rules, and a large number of manually
shared records. Which situation may this be a symptom of?
A. Role hierarchy that has too few roles.
B. Sharing model that is too public.
C. Sharing model that is too private.
D. Object permissions on profiles that are too restrictive.
A. Role hierarchy that has too few roles.
B. Sharing model that is too public.
C. Sharing model that is too private.
D. Object permissions on profiles that are too restrictive.
This
is evident due to the fact that there are numerous sharing rules because the
OWD is set to private for certain objects.
78. In Salesforce Territory Management,
which statement describes how a territory hierarchy is different from a role
hierarchy?
A. Territory hierarchy grants login access to all users in a territory.
B. Territory hierarchy supports assigning users to multiple territories.
C. Territory hierarchy automatically assigns users to sales teams in the territory.
D. Territory hierarchy gives users in a territory full edit access to all accounts in that territory.
A. Territory hierarchy grants login access to all users in a territory.
B. Territory hierarchy supports assigning users to multiple territories.
C. Territory hierarchy automatically assigns users to sales teams in the territory.
D. Territory hierarchy gives users in a territory full edit access to all accounts in that territory.
79.__________ let(s) you segment your
organization's data into logical sections, making searches, reports, and list
views more meaningful to users.
A. Territory Management
B. Custom Settings
C. Divisions
D. None of the Above
A. Territory Management
B. Custom Settings
C. Divisions
D. None of the Above
80. What is the Impact on a User of the Organization level Locale
Changes?
A) The default Locale of the user is also set to the new Organization Level locale
B) The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale
C) No Impact on the User as he keeps using his own default Locale
D) From a new session, user will see everything in the New Organization Locale
A) The default Locale of the user is also set to the new Organization Level locale
B) The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale
C) No Impact on the User as he keeps using his own default Locale
D) From a new session, user will see everything in the New Organization Locale
81. API’s are not available for use in
which Salesforce.com edition?
A) Developer Edition
B) Professional edition
C) Enterprise Edition
D) Unlimited edition
A) Developer Edition
B) Professional edition
C) Enterprise Edition
D) Unlimited edition
82. Which Type of Reports can't be used to
create groups of data or charts?
A. Tabular
B. Summary
C. Matrix
D. Joined
A. Tabular
B. Summary
C. Matrix
D. Joined
83. Conditional highlighting cannot be used
for?
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. Joined Reports
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. Joined Reports
84. How many ranges can be defined in the
case of a Conditional Highlighting?
A. 2
B. 3
C. 4
D. 5
A. 2
B. 3
C. 4
D. 5
85. How do you find out that the Approval Process is edited?
A. Last Modified By Field
B. Audit trail
C. History Record on Approval page layout
D. All of the Above
A. Last Modified By Field
B. Audit trail
C. History Record on Approval page layout
D. All of the Above
86. THE ACCESS SETTINGS AVAILABLE WHEN
SETTING ORGANIZATION WIDE DEFAULTS ARE: CHOOSE ALL THAT APPLY.
A. Private, Public Read Only, Public Read Write, Public Read Write transfer and Controlled by Parent
B. not used to control the ability to create or delete records
C. are used to control the ability to create or delete records
A. Private, Public Read Only, Public Read Write, Public Read Write transfer and Controlled by Parent
B. not used to control the ability to create or delete records
C. are used to control the ability to create or delete records
87. WHICH FUNCTION IS AVAILABLE IN THE
REPORT BUILDER INTERFACE, PRIOR TO RUNNING THE REPORT?
A. Save
B. Printable view
C. Schedule future runs
D. Show/hide details
E. Export details
A. Save
B. Printable view
C. Schedule future runs
D. Show/hide details
E. Export details
88. What is affected by changing the
default locale for an Organization?
A. Date format
B. Time Zone
C. Language
D. Number
E. Currency
A. Date format
B. Time Zone
C. Language
D. Number
E. Currency
89. Which data validation tool can be used
to accomplish this?
Choose 2 answers
A. Formula fields
B. Data Validation rules
C. Record Types and read only page layouts
D. Workflow field updates
Choose 2 answers
A. Formula fields
B. Data Validation rules
C. Record Types and read only page layouts
D. Workflow field updates
90. WHY MIGHT TEAMS BE UTILIZED?
A. Lead Management,
B. Reporting,
C. Sharing,
D. Campaign Management
A. Lead Management,
B. Reporting,
C. Sharing,
D. Campaign Management
91. THE FOLLOWING IS TRUE ABOUT SEARCHING
FOR REPORTS:
A. You can search for both custom and standard report,
B. You can search by the name of the Report,
C. You can search by last modified by,
D. You can search by description
A. You can search for both custom and standard report,
B. You can search by the name of the Report,
C. You can search by last modified by,
D. You can search by description
92. WHICH OF THE FOLLOWING IS INLINE
EDITING NOT SUPPORTED?
A. System Fields,
B. Case Stage,
C. Related Lists,
D. Contact Phone Number,
E. List Views,
F. Read-Only Fields,
G. Calculated Fields
A. System Fields,
B. Case Stage,
C. Related Lists,
D. Contact Phone Number,
E. List Views,
F. Read-Only Fields,
G. Calculated Fields
93. WHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE NEW OWNER WILL ALSO
GAIN OWNERSHIP OF THE FOLLOWING RECORDS RELATED TO THE TRANSFERRED ACCOUNT
AUTOMATICALLY:
A. Any notes that belong to the existing owner.,
B. All contacts that belong to the existing owner.,
C. All opportunities –open and closed,
D. All open activities assigned to the existing owner. Note that completed activities will not be transferred.
A. Any notes that belong to the existing owner.,
B. All contacts that belong to the existing owner.,
C. All opportunities –open and closed,
D. All open activities assigned to the existing owner. Note that completed activities will not be transferred.
94. SALESFORCE COMMUNITY ALLOWS EXPERTS
THAT CAN SPEAK AUTHORITATIVELY FOR EACH COMMUNITY. WHAT SPECIAL PRIVILEGES DO
THESE EXPERTS HAVE?
A. An Icon that designates them as an Expert,
B. They have the ability to delete posts,
C. They are available in both Ideas and Answers,
D. They are available for Ideas but not Answers,
E. They are available for Answers but not Ideas
A. An Icon that designates them as an Expert,
B. They have the ability to delete posts,
C. They are available in both Ideas and Answers,
D. They are available for Ideas but not Answers,
E. They are available for Answers but not Ideas
95. A SYSTEM ADMINISTRATOR WANTS TO PERFORM
SOME MAINTENANCE TO DELETE OBSOLETE FIELDS. WHAT CONSIDERATIONS SHOULD BE MADE?
A. They cannot be deleted if they are referenced in a report,
B. If enabled, the Field History will also be deleted,
C. They can be restored from the custom field recycle bin for 45 days, (15 days)
D. Once deleted, it will have to be manually removed from the page layout.
A. They cannot be deleted if they are referenced in a report,
B. If enabled, the Field History will also be deleted,
C. They can be restored from the custom field recycle bin for 45 days, (15 days)
D. Once deleted, it will have to be manually removed from the page layout.
96. WHICH ITEM CAN TRIGGER WORKFLOW RULES?
A. Chatter Posts,
B. Custom Objects,
C. User Records,
D. Campaign Members
A. Chatter Posts,
B. Custom Objects,
C. User Records,
D. Campaign Members
97. WHICH TYPE OF FILE IS ACCESSIBLE THROUGH CONTENT? CHOOSE 2 ANSWERS
A. Files uploaded to the Documents tab,
B. Files uploaded to Knowledge,
C. Files attached to a Chatter profile post,
D. Files attached to a Chatter group post
A. Files uploaded to the Documents tab,
B. Files uploaded to Knowledge,
C. Files attached to a Chatter profile post,
D. Files attached to a Chatter group post
98. TO TRACK REVENUE GAIN OR LOSS BASED ON
CURRENCY FLUCTUATIONS, YOU MUST IMPLEMENT WHAT FEATURE?
A. Multi-Currency,
B. Sandbox,
C. Territory Management,
D. Advanced Currency Management
A. Multi-Currency,
B. Sandbox,
C. Territory Management,
D. Advanced Currency Management
99. A SALES MANAGER WOULD LIKE TO VIEW A
DASHBOARD FROM THE PERSPECTIVE OF DIFFERENT USERS AND SWITCH BETWEEN USERS
WITHOUT EDITING THE DASHBOARD. HOW WOULD AN ADMINISTRATOR ENABLE THIS? CHOOSE 2
ANSWERS.
A. Grant the sales manager the "Drag-and-Drop Dashboard Builder" permission.,
B. Create the dashboard as a dynamic dashboard.,
C. Grant the sales manager the "Manage Dynamic Dashboards" permission.,
D. Grant the sales manager the "View My Team's Dashboards" permission.
A. Grant the sales manager the "Drag-and-Drop Dashboard Builder" permission.,
B. Create the dashboard as a dynamic dashboard.,
C. Grant the sales manager the "Manage Dynamic Dashboards" permission.,
D. Grant the sales manager the "View My Team's Dashboards" permission.
100. WHAT IS THE CLICK PATH TO ENABLE
ENHANCED PROFILE MANAGEMENT?
A. Setup| Customize| Company Profile| User Interface,
B. Your Name | Setup| Customize | User Interface,
C. Your Name | Created | Develop| Apex,
D. Setup| Create| User Interface
A. Setup| Customize| Company Profile| User Interface,
B. Your Name | Setup| Customize | User Interface,
C. Your Name | Created | Develop| Apex,
D. Setup| Create| User Interface
101. WHICH IS A CONSIDERATION WHEN CREATING A DRILL-TO-DETAIL DASHBOARD
COMPONENT?
1) The source report must be stored in the drill-to-detail folder
1) The source report must be stored in the drill-to-detail folder
2)
The source report must be grouped by record name, record owner, or feed post -
Ans
3) Drill-to-detail must be enabled on the
custom report type.
4) The dashboard component type must be a
gauge
102. WHICH OF THE FOLLOWING ARE SETTING
OPTIONS FOR THE USER INTERFACE?
A. Enable Collapsible Sections,
B. Show Quick Create,
C. Show customer Sidebar Components on All Pages,
D. Transfer all Open Opportunities.,
E. Enable Drag-and-drop scheduling on List Views,
F. Enable Chatter
A. Enable Collapsible Sections,
B. Show Quick Create,
C. Show customer Sidebar Components on All Pages,
D. Transfer all Open Opportunities.,
E. Enable Drag-and-drop scheduling on List Views,
F. Enable Chatter
103. WHICH STEP IS REQUIRED WHEN CONFIGURING THE NEW SALESFORCE FOR
OUTLOOK? CHOOSE 2 ANSWERS
A. Enable the Chatter feed sync with Outlook.,
B. Select sync direction and conflict behavior.,
C. Assign users and profiles to a configuration.,
D. Select the appropriate configuration template.
A. Enable the Chatter feed sync with Outlook.,
B. Select sync direction and conflict behavior.,
C. Assign users and profiles to a configuration.,
D. Select the appropriate configuration template.
104. IF A USER SELECTS THE MANAGE MEMBERS
BUTTON ON A CAMPAIGN THEY WILL BE ABLE TO SELECT:
A. Add Members -Search,
B. Add Members- Import file,
C. Edit Members- Search,
D. Add Member - profile,
E. Update and Add members via Import file
A. Add Members -Search,
B. Add Members- Import file,
C. Edit Members- Search,
D. Add Member - profile,
E. Update and Add members via Import file
105. ONCE SOLUTION CATEGORY BROWSING HAS BEEN ENABLED FOR AN ORG, A
USER MUST HAVE WHAT PERMISSION TO ADD A CATEGORY?
A. Create on Solution,
B. Edit and Delete on Solution,
C. Edit on Solution,
D. Create and Edit on Solution
A. Create on Solution,
B. Edit and Delete on Solution,
C. Edit on Solution,
D. Create and Edit on Solution
106. WHAT IMPACT DOES AN AUTOMATED CASE
USER HAVE?
A. The automated case user will be listed in the case history when a case is created online, escalated or closed by another user.,
B. The automated case user will be listed in the case history when a case is created online, assigned using the assignment rules and when a case is escalated,
C. The automated case user will never be listed in the case history,
D. The automated case user will be listed in the case history when a case is assigned using the assignment rules; a workflow rule is triggered on the case, or escalated.
A. The automated case user will be listed in the case history when a case is created online, escalated or closed by another user.,
B. The automated case user will be listed in the case history when a case is created online, assigned using the assignment rules and when a case is escalated,
C. The automated case user will never be listed in the case history,
D. The automated case user will be listed in the case history when a case is assigned using the assignment rules; a workflow rule is triggered on the case, or escalated.
107. A SYSTEM ADMINISTRATOR WANTS TO
SCHEDULE A WEEKLY DATA EXPORT. WHAT CAN THEY SELECT TO INCLUDE?
A. A specific objects data,
B. The folder you want it exported to,
C. The Organization’s attachments,
D. All of the data for the organization,
E. Replace the Carriage Returns with Spaces,
F. You can specify who the export gets sent to
A. A specific objects data,
B. The folder you want it exported to,
C. The Organization’s attachments,
D. All of the data for the organization,
E. Replace the Carriage Returns with Spaces,
F. You can specify who the export gets sent to
108. WHAT CAN AN EMAIL TEMPLATE CONTAIN?
CHOOSE ALL THAT APPLY.
A. Attached File,
B. Macro,
C. Text,
D. Merge Field
A. Attached File,
B. Macro,
C. Text,
D. Merge Field
109. WHICH STATEMENT IS TRUE REGARDING CHATTER GROUPS?
A. Private groups are not displayed in the Groups tab.,
B. Private group posts are visible to the owner and anyone above in the role hierarchy.,
C. Users with the "Manage Chatter Groups" profile permission can create groups.,
D. Any Chatter user can create public or private groups.
A. Private groups are not displayed in the Groups tab.,
B. Private group posts are visible to the owner and anyone above in the role hierarchy.,
C. Users with the "Manage Chatter Groups" profile permission can create groups.,
D. Any Chatter user can create public or private groups.
110. A SYSTEM ADMINISTRATOR WANTS TO
RESTRICT THE ABILITY FOR SALES REP USERS TO CREATE NEW RECORDS WITH THE
PLATINUM SALES RECORD TYPE. WHAT OPTIONS DOES HE HAVE?
A. Take away the ability for the Sales Rep users to create new records,
B. Update the profile to remove the Platinum Sales record type from the Sales Rep users,
C. Make the record type hidden to all Sales Rep users and then a sharing rule to share it to those that need it,
D. Update the Org Wide Defaults to Private
A. Take away the ability for the Sales Rep users to create new records,
B. Update the profile to remove the Platinum Sales record type from the Sales Rep users,
C. Make the record type hidden to all Sales Rep users and then a sharing rule to share it to those that need it,
D. Update the Org Wide Defaults to Private
111. WHAT ARE FEATURES OF MOBILE LITE?
A. It is a free version that does not require a license,
B. Mobile Lite is supported for partner portal users.,
C. A System Administrator must enable Mobile Lite in order for users to be able to use it.,
D. Mobile Lite users can view, create, edit, and delete accounts, assets, contacts, leads, opportunities, events, tasks, cases, and solutions.,
A. It is a free version that does not require a license,
B. Mobile Lite is supported for partner portal users.,
C. A System Administrator must enable Mobile Lite in order for users to be able to use it.,
D. Mobile Lite users can view, create, edit, and delete accounts, assets, contacts, leads, opportunities, events, tasks, cases, and solutions.,
E. Administrators must assign users to a Mobile Configuration before it
can be used to a user.
112. WHICH TYPE OF FILE CAN BE ACCESSED FROM THE FILES TAB? CHOOSE 3
ANSWERS
A. Files attached to a Chatter group post,
B. Files in Content workspaces,
C. Files attached to a Chatter profile post,
D. Files uploaded to the Documents tab,
E. Files uploaded to the Solutions tab
A. Files attached to a Chatter group post,
B. Files in Content workspaces,
C. Files attached to a Chatter profile post,
D. Files uploaded to the Documents tab,
E. Files uploaded to the Solutions tab
113. LEADS CAN BE IMPORTED WITH WHAT KIND
OF CURRENCY?
A. Active or Inactive,
B. Active Only,
C. Inactive Only
A. Active or Inactive,
B. Active Only,
C. Inactive Only
114. WHAT CAN USERS DO WHEN CHATTER FEED
TRACKING IS ENABLED FOR DASHBOARDS? CHOOSE 2 ANSWERS
A. Follow files and links for a dashboard.,
B. Follow posts and comments for a dashboard.,
C. Follow posts and comments for the dashboard source reports.,
D. Auto-follow dashboards created by the user.
A. Follow files and links for a dashboard.,
B. Follow posts and comments for a dashboard.,
C. Follow posts and comments for the dashboard source reports.,
D. Auto-follow dashboards created by the user.
115. WHAT IS THE MAXIMUM NUMBER OF RECORDS
TO BE PRINTED IN THE PRINTABLE VIEW OF A LIST VIEW?
A. 2000,
B. 100,
C. 1000,
D. 200
A. 2000,
B. 100,
C. 1000,
D. 200
Tabular
report and joined reports are not available as data source for dashboard.
116. Which of the following events are
allowed while writing a trigger on feeds item and feed Comment object?
A. Insert, Update
B. Insert, Delete
C. Insert, Undelete
D. Update, Undelete
E. Insert, Update, Delete
117. Which of the following is used for
automatically opening records by an administrator when they meet a data Trigger
point?
A. Manual Sharing
B.
Criteria Based Sharing Rules
C.OWD
D. None of the Above
118.
Tags are searchable through standard search component.
119. With Spring’11 release now you can
have Photos in Dashboard components.
A. No
B.
Yes - but only in tables (horizontal bar charts)
C. Yes - in every type of chart
120. Can you share the Dashboard components snapshot with everyone in
the Company with chatter?
A. No - cannot share with the company
B. No - cannot share with people who do not have access to the
dashboard
C. Yes - but only with people having access to the dashboard
will be able to see the data
D. Yes - everyone will
be able to see it regardless of the access to the dashboard
121. What is the new type of Dashboard
Chart to make entry in Spring'11 release?
A. Waterfall
B. Organizational
C. Scatter
D. Gauge
E. Metric
122. Which of the following Email templates
cannot be used to send a mass email?
A. Text
B. HTML with Letterhead
C. Custom HTML
D. Visualforce
123. Custom Web Tab may consist of all the following EXCEPT:
A. A
URL
B. A URL that passes salesforce.com data
like an organization's name
C. An
S-Control
D. An
S-Control snippet
124. All fields on the Approval page layout are available to view on the
Approval History related list
A. True
B. False
125. The formula editor may be used all of the following places EXCEPT:
A. S-Control
B. Formula
Field
C. Default Values on Standard Fields
D. Workflow
Field Updates
126. All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:
A.
Pipeline reports may include
omitted opportunities from the forecast
B. Forecasts
may be overridden
C. Pipeline
reports may be overridden
D. Opportunity
stages may be used to determine the forecast category of an opportunity
127. If you have Read Only access to an
account, can you add a task or event to the account?
A. True
B.
False
128. Fields hidden using Field Level
Security are subject to Data Validation Rules.
A. True
B.
False
129. All of the following may be uploaded
to the AppExchange Directory EXCEPT:
A. Custom Tabs
B. Custom Fields on Custom Objects
C.
Custom Fields on Standard
Objects
D. Custom Assignment Rules
130. Assets are related to which of the following sets of objects?
A. Opportunities,
Products, Cases, Accounts, and Contacts
B. Products, Cases, Accounts, and
Contacts
C. Cases,
Contracts, Accounts, and Contacts
D. Opportunities,
Cases, and Accounts
E. Opportunity
Line Items, Cases, Accounts, and Contacts
131. An S-Control may be used in all of the
following ways EXCEPT:
A. Dashboard Component
B. Custom Button
C. Custom Link
D.
Import Wizard
132. What is the difference between the Marketing User Profile and the
Marketing User checkbox at the User level?
A. They
are the same thing
B. Marketing User Profile allows users
to create and edit Campaigns Marketing User checkbox allows users to import
Leads.
C. Marketing
User Profile allows users to import Leads. Marketing User checkbox allows users
to create and edit Campaigns.
D. None
of the Above
134. If you are added to a Sales Team with
read/write access you then have the ability to extend sharing on the
opportunity to other users.
A. True
B. False
135. If login hours are set for your
profile to be between 8am and 5pm, what happens to a user at 5:01pm?
A. User
gets logged out and your work is not saved
B. User gets logged out and your work is saved
C. User continues working, but their work will not be saved
D. User continues working and their work will be saved
136. Which is true about data validation
rules? (Check att that apply)
A. Data
Validation Rules are executed for an entire record.
B. Data Validation Rules are executed for a particular field.
C. When one validation rule fails, Salesforce does not
continue to check any additional
validation rules on that field or any other field on the page and
displays all appropriate error messages at once.
D.
When one validation rule fails,
Salesforce continues to check any additional validation rules on that field or
any other field on the page and displays all appropriate error messages at
once.
137. What are the storage limits for PE?
A. 200MB Data Storage & 1000
MB File Storage per User
B. 1GB
Data Storage & 1GB File Storage or 20MB Data Storage & 100 MB File
Storage per User
C. 2GB Data Storage & 4GB File
Storage
D. 1GB Data Storage & 1GB
File Storage or 120MB Data Storage & 100 MB File Storage per User –
Unlimited Edition
Note:
Same storage limit is allowed for EE.
138. Identify areas where
Inline Editing is not currently possible.
A. workflow
status
B. opportunity
status
C. activity status
D. lead status
139. How many apps can you install?
A. 15
for PE and 100 for EE
B. 25
for PE and 10 for EE
C. 5 for PE and 10 for EE
D. 5 for
PE and 100 for EE
140. Which is/are true statement(s)
regarding parameters for using assignment rules (how many entries etc). (Check
all that apply)
A. Inactive rules can be used during Lead Import
B.
Only one assignment rule can be
active at a time
C. Each
assignment rule can have 500 rule entries
D. 1 active rule and up to 500 rule entries
141. What is the maximum number of members
that can be added to a campaign using the wizard?
A. 150
B. 175
C. 200
D. 250
142. Oppty / Lead / Case sharing rules are
available in PE.
A. True B. False
143. Choose the places where Currency is specified (Choose all that
apply)
A. Company Profile
B. Any object which has a currency field on
it
C. Forecasts Opportunity
D. User record
Explanation: Any object which has a
currency field on it and the following standard objects:
Company Profile, User record (Personal Setup), Opportunity (Record), Forecasts
Company Profile, User record (Personal Setup), Opportunity (Record), Forecasts
144. How does the Import Wizard perform
matching when updating records?
A. Email
B. Name
C. User ID
D. Salesforce ID
Explanation:
For Custom Objects, unique id fields (salesforce id, external id, etc.)
146. Which limitations exist on approval
steps? (Check all that apply)
A. Each step can have up to 80 actions, 20 of each type: email
alerts, field updates, tasks, and outbound messages.
B. Each step can have up to 120 actions, 30 of each type: email
alerts, field updates, tasks, and outbound messages.
C. Each
step can have up to 40 actions, 10 of each type: email alerts, field updates,
tasks, and outbound messages.
D. Each step can have
up to 4 actions, 1 of each type: email alerts, field updates, tasks, and
outbound messages.
147. What is the daily limit for email
sending per day per org?
A. 100
B. 1000
C. 10000
D. 100000
148.
What objects in Org Wide Defaults allow you to do a public
read/write/transfer?
A. Accounts
B. Opportunities
C. Leads
D. Cases
149. Custom objects records store
information that is unique and important to you and your organization. For
example, your organization may use a custom object called "Quotes" to
store data for your company’s sales quotes. However, you cannot use custom
objects for custom applications, such as tracking software enhancements in a
development life-cycle.
A. True B. False
Explanation: Custom objects records store
information that is unique and important to you and your organization. For
example, your organization may use a custom object called "Quotes" to
store data for your company’s sales quotes. YOU CAN also use custom objects for
custom applications, such as tracking software enhancements in a development
life-cycle.
150. How many Account or Contact
records can a standard user import per session?
A. 250
B. 300
C. 500
D. 10000
151. Describe the ways you can add Leads to
a Campaign. (Check all that apply)
A. Integrated Segmentation Wizard and Mass Updater – w/I Salesforce TBL
to TBL
B. Through Integrated Campaign
C. Import via Excel CSV file
D. Manually , list view, detail page, reports
E. List builder – TBL to TBL
152. What does the Role Hierarchy control?
A. Record roll-up
B. Access to records
C. Reporting
D. Forecasts
153. Premier Support is not free in PE and
EE.
154. What is the difference between a
workflow rule and an Approval Process?
A. Approval Processes are manually submitted to be
activated while workflow rules are automated.
B. Workflow Rules are manually submitted to be activated while Approval
Process is automated.
C. Approval Processes are manually or
automatically submitted to be activated while Workflow rules are manually
submitted.
D. Workflow Rules are automatically
submitted to be activated while Approval Processes are manually submitted.
155. How many custom objects can you have
in UE?
A. 2000
B. 2500
C. 5000
D. 10000
156.
If your Marketing team needed to add 10,000 existing leads to a campaign
at one time, which method can be used? (Check all that apply)
A. The maximum number of Leads/Contacts that can be added
from the wizard at one time is 250 (250/list page).
B. The maximum number of Leads/Contacts that can be added from the
wizard at one time is 500 (500/list page).
C. The maximum number of Leads/Contacts that can be added
from a report at one time is 50,000.
D. None of the above
157.
Customer Portal is not free in Unlimited Edition.
158. The following are types of custom
fields: Unique ID, Formula, Roll-Up Summary, Lookup Relationship, Master-Detail
Relationship , Checkbox, Currency, Date, Date/Time, Email, Number, Percent,
Phone, Picklist, Picklist (Multi-Select), Text, Text Area, Text Area (Long),
URL
A. True B. False
Explanation: Unique ID is not a type of
custom field. The following are: Formula, Roll-Up Summary, Lookup Relationship,
Master-Detail Relationship , Checkbox, Currency, Date, Date/Time, Email,
Number, Percent, Phone, Picklist, Picklist (Multi-Select), Text, Text Area,
Text Area (Long),Text Area(Rich),Text Area(Encrypted) , URL
159. How many custom fields can you have
per object in UE?
A. 200
B. 500
C. 1000
D. Unlimited
160. What key features COST EXTRA in PE?
A. Login Hours and Login IP Ranges
B. Offline tool and Mobile tool
C. Revenue
Scheduling and Asset Management
D. Salesforce
Content
161.
What key considerations are there around Junction Objects?
A. Both
parents can have Roll-Up Summary Fields
B. Junction objects cannot have Child objects
C. Workflow and approvals are not available
D. Junction objects cannot be imported using the custom object Import
Wizard
162. How many custom objects can you have
in EE?
A. 100
B. 200
C. 250
D. 500
163. The following are all options for
calendar sharing and visibility:
Hide Details:
Others can see whether given times are available, but cannot see any other
information about the nature of events in the calendar.
Hide
Details and Add Events: Others can see whether given
times are available, but cannot see details of events. Other users can insert
events in the calendar.
Show Details: Others can see
detailed information about events in the calendar.
Show Details and Add Events:
Others can see detailed information about events in
the calendar and can insert events in the calendar.
Full Access:
Others can see detailed information about events in the calendar, insert events
in the calendar, and edit existing events in the calendar.
A. True B. False
164. Sharing with just one Role is more
constrictive; if the organization grows, sharing with Role And Subordinates
will open up visibility to any new subordinates of the Role selected.
165. Profile Def: A profile defines a
user’s permission to perform different functions within Salesforce, the PRM
portal, and the Salesforce Customer Portal.
Profiles also control: -
Apps, Tabs a user can view - Permissions a user is granted to
customize &Administer sfdc - page layouts and console
layouts a user can see - record types that are available for
a user to create - desktop clients a user can access (i.e.
Outlook Edition) - whether a user can edit Apex and execute
methods for Apex class - whether a user can view specific
Visualforce pages - the hours & IP Addresses from which
a user can log in - FLS (Field-Level Security)
- True B. False
166. Partner User, System Admin, Solution
User, Contract User, Marketing User,
Standard User, Read-Only are all standard profiles.
A. True B. False
167. Where do active currencies live?
(Check all that apply)
A. Company Profile
B. User record (Personal Setup)
C. Opportunity (Record)
D. Forecasts
168. What are the storage limits for UE?
A. 200MB Data Storage & 1000 MB
File Storage per User
B. 1GB Data Storage & 1GB File Storage or 20MB Data Storage &
100 MB File Storage per User
C. 2GB Data Storage & 4GB File Storage
D. 1GB Data Storage & 1GB File Storage or 120MB Data
Storage & 100 MB File Storage per User
169.
Conditional highlighting is an analytic enhancement. This feature allows
you to customize your reports by showing visual highlights for analysis. This
feature is accessible in the reporting wizard. To use this feature do the
following:
1. Select the field that you want to
analyze in your report.
2. Define the "Low Color".
3. Define lower threshold and "Mid
Color".
4. Define upper threshold and "High
Color".
5. View report.
This feature works for any quantified field
(number, percent, etc.), and is also available in dashboards.
Limitations/Considerations:
1. Only 5
conditions maximum per report.
2. Conditional Highlighting only applies to
summary rows.
3. Available for numerical analysis only.
4. First condition is <; second
condition <; third condition >=
A.
True B. False
Explanation:
All true except "Only 5 conditions maximum per report"; Only 3
conditions maximum per report.
170. How many custom tabs can you have in
EE?
A. 10 B. 15 C. 20
D. 25
171. Setup - Customize - Leads - Fields.
Select "Map Lead Fields" button. Cannot
map custom lead fields to one of your custom account, contact, or
opportunity fields. These mappings will be used when you convert leads.
A. True B. False
Explanation: Setup - Customize - Leads - Fields. Select
"Map Lead Fields" button. Can map each of your organization's lead
custom fields to one of your custom account, contact, or opportunity fields.
These mappings will be used when you convert leads.
172. Jump Start Wizard only allows for a
single approver
A. True B. False
Explanation:
Standard Approval Process Wizard allows for multiple approvers.
173. How many Roles can be created per
organization?
A. 200
B. 400
C. 500
D. 1000
174. Describe the differences between
immediate and time-dependent Workflow actions
A. A time-dependent workflow can be triggered (x)hours AFTER a
specific value in either a date field or in a time/date field. Time-dependent
workflows are always processed in a queue.
B.
There is no difference between immediate and time-dependent workflow
actions. Users can choose at their discretion.
C. A time-dependent workflow can be triggered (x)hours or
days BEFORE or AFTER a specific value in either a date field or in a time/date
field. Time-dependent workflows are always processed in a queue.
D. None of the above
175. What standard fields are created with
every custom object?
A. Created By,
Currency, Division, Last Modified By, Name, Owner
B. Object ID, Created By, Currency, Division, Last Modified By, Name,
Owner
C. Users can define the standard fields to be created in a custom
objects.
D. None of the above
- (Id, CreatedById, CreatedDate, LastModifiedById, LastModifiedDate,
IsDeleted, Name, OwnerId, SystemModStamp)
176.
Which elements are within a Page Layout? (Check all that apply)
A. System Info
B. Related Lists
C. User roles
D. User hierarchy
Explanation: The following are all elements
within a Page Layout:
Header, Button, Various Sections, Related Lists, System Info. Page layouts control the layout and organization of buttons, fields, s-controls, custom links, and related lists.
Header, Button, Various Sections, Related Lists, System Info. Page layouts control the layout and organization of buttons, fields, s-controls, custom links, and related lists.
177. Which is functionality of a Lead
Auto-Response Rule? (Check all that apply)
A. You can create response rules based on any attribute
of the incoming case or lead.
B. The email responses are listed in the Activity History
related list of the lead or contact.
C. Response rules for leads and cases determine the email
template to use when responding to cases and leads captured via Web-to-Lead,
Web-to-Case, Email-to-Case, or your Self-Service portal.
D. None of the above
178. How many Roll-Up Summary fields can be
created per object?
A. 10
B. 12
C. 20
D. 24
179. Advanced Currency Management allows
you to manage dated exchange rates within opportunities using Salesforce. Dated
exchange rates allow you to map a conversion rate to a specific date range. For
example, the exchange rate on January 1 was 1 USD to 1.39 AUD, but on February
1, it changed to 1 USD to 1.42 AUD. Your opportunities that closed between
January 1 and February 1 use the first exchange rate (1 = 1.39), while
opportunities that closed after February 1 used the second exchange rate (1 =
1.42).
A. True B. False
180. How many custom/AppExchange apps can
be installed in EE?
A. 1
B. 10
C. 20
D. 100
181. What properties are inherited in the
console view (choose 3)?
A. Related Objects
B. Field Level Security
C. Related Lists
D. Record Types
182. List the commonly used API calls
(Check all that apply)
A. Query
B. Select
C. Upsert
D. Create
183. When a lead is converted, it becomes
an Account, Contact, and optionally an Opportunity. With Territory
Management enabled, Account (Territory) Assignment Rules will fire, which may
assign the new Account to a Territory (or possibly multiple Territories).
A. True
B. False
184. When can or can't inactive currencies be used? (Check all that
apply)
A. Accounts or Contacts can be imported with inactive
currencies.
B. Accounts or Contacts can be
imported with active and inactive currencies.
C. Leads can only be imported with active currencies.
D. Leads can be imported with
active and inactive currencies.
185. What is conditional highlighting for
reports?
A. You can set conditions that when met will report the
calculated fields
B.
Set thresholds for report
analysis
C. Let’s you make calculations on custom fields
D. None of the above
186. Which statements are true for the integrated campaign builder.
A. Cannot filter views by more than one
campaign at a time
B. The maximum number of Leads/Contacts
that can be added from a report at one time is 50,000
C. The
maximum number of Leads/Contacts that can be added from the wizard at one time
is 250
D. Can
add converted leads to a campaign
E. Integrated Campaign Builder views are
not exposed through the Force.com API
187. Please select the correct statement
regarding Account, Opportunity and Case Owners.
A. Have to be the same user
B.
Have to be from the same profile
C. Can be different users
D.
Have to be from the same role
Explanation:
Record ownership is not tied to the profile or roles.
188. The "create new folder" link
will only be visible to users with which permission?
A. Manage documents
B. Edit documents
C.
Manage public documents
D. Create public documents
Explanation: There is no permission labeled "manage
documents" only Manage Public Documents or Manage Public Templates.
189. What is NOT true about sharing rules?
A. Sharing rules open up access whereas OWD restrict access - TRUE
B. When you delete a sharing rule, the sharing access created
by the rule is automatically removed - TRUE
C.
You can edit access levels for
any sharing rule and change the specific group or roles for the rule - FALSE
D. Sharing rules apply to all new and existing records owned
by the specified role or group members - TRUE
Explanation: Sharing rules can be
used to grant wider access to data, but cannot be used to restrict access below
OWD. Once a rule is created and associated to a group it cannot be applied to
another group. You can modify which users are in a group, role, or territory,
but not the actual group, territory or role to which the rule associated.
190. Which tabs CANNOT have multiple record
types? Please select all that apply.
A.
Home
- Reports
- Documents
- Leads
- Forecast
Explanation: Only certain tabs allow the
user to edit the view: Lead, Opportunity, Account, Contact, etc.
191. In List View Enhancements, user can
export list results to a CSV file.
A. True B. False
192. What is NOT true about formulas?
Please select all that apply.
A. Formulas cannot reference themselves - TRUE
B. Fields that are used in formulas cannot be deleted - TRUE
C. Can reference standard, custom or other formula fields -
TRUE
D.
You cannot use Case statement
in a formula field - FALSE
193. Data loss can occur when changing
fields from the following types (choose all that are correct)
A.
To a Number field from any
other type of field
B. Changing from a Number field to a Text field
C.
Changing from a checkbox to any
other type of field
D.
Changing from a multi-select
picklist to any other type except pick list
194. Which profiles can import data for all
users? Select all that apply
A. Standard User
B.
Marketing User – (Leads)
C.
System Admin
D. Contract Manager
195. Can you uninstall an App Exchange
application once it has been deployed?
A.
Yes
B. No
196. If you needed to add 10,000 existing
leads to a campaign at one time, what would be the best way to do this?
A. List view
B.
Create a report
C. Use the import wizard
D. One record at a time
197. Where will a Campaign associated with
a Lead be visible?
Choose 2 answers
A. Campaign Related List
B.
Campaign History Report
C.
Lead History Report
D. Opportunity Related List (Your Answer)
198. If you change the data type of any
custom field used for lead conversion, that lead field mapping will be deleted
A.
True
B. False
199. The automated case user will be listed
on the case history for all actions that are system defined, including:
A.
When a case is automatically
assigned using assignment rules
B.
When a case is escalated
C.
When a case is created online
via Web-to-Case
D. When a Workflow is triggered
200. Organization-Wide Default Sharing Rule
for Calendar Access Default is as Follows:
A. Hide Details
B.
Hide Details and Add Events
C. Show Details
D. Show Details and Add Events
201. What is Force.com Platform? Choose 3 answers:
A.
Customize, integrate and create
enterprise applications as a service and without software.
B. Point-and-click customization tool
C.
Customize standard applications
provided by Salesforce.com or build their own on-demand applications
D. Modify the applications to meet your needs – (No- Coding)
E.
Group standard and custom tabs
into new custom applications
202. What is Force.com Builder? Choose 3 answers:
A. Point-and-click
customization tool
B. Group
standard and custom tabs into new custom applications
C. Modify
the applications to meet your needs – (No- Coding)
D. Customize
standard applications provided by Salesforce.com or build their own on-demand
applications
E. Build
custom Applications
203. What is Salesforce.com Partner Portal
? Choose 2 answers:
A. Use your company logo on a Partner Site
B. Develop Partner Application on Force.com Platform
C.
Data goes into your Salesforce
objects through a third party site
D. Create Interactive Communities
E. All of the above
204. Following are the Custom Business
Objects EXCEPT:
A. Use Force.com builder to build your own objects
B. Standard Salesforce.com Objects
C. Capture key, related information that applies to your
business
D. Correlate to tables in the database
E. All of the above
205. Sales
Reps can create their own views for every object in Salesforce.
A. True
B. False
206. When you require SE resources to work on an Opportunity what
objects can you use in Salesforce to document and request the resources?
A. Create a task and assign it to the
SE.
B. Create a SE Review Request.
C. Assign
the opportunity to the SE and check the "Notify new owner" option.
D. You
do not need to use Salesforce for this function.
207. Where in Salesforce would you go to change the MRC or NRC of an
Opportunity?
A. The
Account Record
B. AboveNet Products associated to the
Opportunity
C. On
the Opportunity record
D. None
of the Above
208. Forecast
Submits are due Nationally by close of business what day of each month?
A. 1st
B. 3rd
C.
5th
D. I done have to submit a forecast.
209. What are the fields that determine how
an opportunity is forecast? (select all that apply)
A.
Close Date
B.
Forecast Category
C.
Stage
D. AboveNet Order Number
E.
MRC Amount
Explanation: AboveNet Order Number
has no bearing on forecasting.
210. You have a renewal Opportunity. When does it NOT have to be put
into Salesforce? (Check all that apply)
A. When
the new bookings from the renewal are $0 MRC.
B. Renewals
do not have to put into Salesforce.
C. Only
when the new bookings for the renewal are higher than $0.
D. All renewals must be put into
Salesforce regardless of new bookings MRC.
211. Which of the following is true that
can cause data loss when an existing custom field is changed? (Check all that
apply)
A. Changing to or from type Date or Date/Time
B.
Changing to Number from any
other type
C. Changing to number from Percent
D. Changing to one Currency from any other currency type
212. Record types are used to implement
custom business processes by associating them to specific
A. Objects
B.
Page Layouts
C. Records
D. Campaigns
213. Which type of field could you use to
create a relationship between a custom object and another object?
A. Master-Detail Relationship
B. One-to-Many Relationship
C. Many-to-Many Relationships
D. All of the above
214. Which of the following was NOT a new
feature in Summer 09?
A.
Workflow Visualizer
B.
Enhanced Chart Analytics
C.
List Views for Sales Teams
D. Enhanced Page Layout Editor
215. A solution can only belong to one
category.
A. True
B.
False
216. Dynamic Dashboard:
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