ADM201 Helpful

1.      What  type of field allows users to input text,images and links

a.      Text  area

b.      Text  area (rich)

c.       Text  and image area

d.      Input  area

2.      Sales management at universal containers needs  to display the information listed below  on each account  record

-          Amount of all  closed won opportunities

-          Amount of all open opportunities

a.      Calculated column in the related list

b.      Cross object  formula fields

c.       Workflow rules with field updates

d.      Rollup summary fields

3.      What  tab setting  on a profile makes a  Tab NOT accessable on the all tabs page or visible in any apps?

a.      Default on

b.      Read only

c.       Default off

d.      Tab hidden

4.      What  feature allows  a user to group campaigns within a specific marketing program or initiative?

a.      Campaign hierarchy

b.      Campaign influence

c.       Campaign list

d.      Campaign members

5.      What will occur when a system administrator creates   a dynamic dashboard?

a.      The  data displayed  varies based on the user viewing the dashboard

b.      The  dashboard refreshes  automatically when ever the underlying  data changes

c.       The dashboard component  resize based on the device used to view the  dashboard

d.      The dashboard automatically sends an email  when the underlying  data changes

6.      What is affected by changing the default locales setting  for an orgnisation ?

a.      Language

b.      Currency

c.       Time zone

d.      Date fields

7.      A sales user  at  universal container  has updated the  opportunity stage for an oppurtinity in the pipeline

What  may be  updated  as a result  of the  stage change?

Choose  2  answers

a.      Probability

b.      Account  rating

c.       Forecast  category

d.      Sales quota

8.      A sales executive at universal containers want to be notified when ever high value opportunities  are created for  hot account

How should an administrator meet this requirement?

a.      Creates an escalation rule based on  the opportunity amount

b.      Creates the validation rule  that evaluates the account rating

c.       Creates  an auto response rule  on the opportunity object

d.      Creates  a  workflow rule on the opportunity object

9.      What will happen when a  user attempts to log into the  salesforce  from an  IP address that is outside the login range on the use of  profile  but within the organization- wide  trusted  IP range?

a.      The user will be able to log in after answering a security  question

b.      The user  will be able  to login   in after the  computer is  activated

c.       The user will  not be  able to log in at all

d.      The user  will be able to login  without the activating the  computer

10.  Where can  conditional  highlighting  be used?

Choose  2 answers

a.      Enhanced list view

b.      Tabular reports

c.       Matrix reports

d.      Summary reports

11.  What is a capability of salesforce  knowledge?

Choose 2 answers

a.      Knowledge allows an organization to share articles  with partner portal  users

b.      Knowledge only allows a  single article type across all data categories

c.       Knowledge uses data categories and roles to make articles  visible to specific uses

d.      Knowledge automatically  creates a solution  for each new article

12.  A user at universal container  reports an error message when  attempting to login. The administrator checks  the user’s login  history  but ther is no record of the attempted login

What could be the cause of this issue?

a.      The user  is attempting to login  outside of the profile IP login ranges.

b.      The user  is attempting  to login  with the wrong username.

c.       The user  is  attempting to login  with  the  wrong  password.

d.      The  user  is attempting to login  outside of the profile login  hours,

13.  The  administrator at universal containers will create a custom field  to track a specific  Tier 2  support  user on a case record   what data type to be  used when  creating this custom field

a.      Hierarchical  relationship

b.      Lookup filter

c.       Formula

d.      Lookup relationship

14.  Universal  container requires  that the organization wide default for oppurtunities be set to public read/write. However sales users are complaining that  opportunity reports  return too many results making it diffucult  to find  their teams a oppurtunities in the report  results

How can the system administrator  address  this  problem?

a.      Move the opportunity  reports  into each user’s  personal report folder

b.      Use the show filter to filter report  results and reduce  record returned

c.       Updates the sharing rules  to limit user  access to certain oppurtunities

d.      Move the  opportunity  reports into a folder  with restricted access

15.  Which statement about products and price books is true?

Choose 2 answers

a.      The standard and list price  for  a product  can be listed in  multiple curriencies

b.      Products  without  a price are  automatically added  to the standard price book

c.       A product can have a different  list prices  in different price books.

d.      Price books that contain  assets cannot be  contain products

16.  erer

How can this be accomplished ?

a.      Give the US sales director  read/write/edit/delete object permission on the profile

b.      Place the US sales director in a queue with a US sales representatives.

c.       Define a role hierarchy where the US sales  representatives  roll up to US sales director

d.      Define a role hierarchy  where the  US sales  director  rollsup  to the ceo

17.  What does a  custom report  type determine?

Choose 2 answers

a.      The fields that can be used as a columns  when building a report

b.      The custom summary formulaes  displayed  in a  resulting report

c.       The objects that are  available when building a report

d.      The report format of the resulting report

18.   What must  an administrator  do when  creating a record type?

a.      Assign a record type  to the appropriate profiles

b.      Set  the field level security  for the  record type

c.       Add the record type to the required user records

d.      Create a new page layout for the record type

19.  A user responsible  for managing and creating  campaigns  is unable to  create a new campaign, even though  the users profile has the “create” profile permission for campaigns

How should  a system administrator grant the correct  access  to the user ?

a.      Select the marketing user checkbox on the user record

b.      Grant the user  delegated  administrator nights to campaigns

c.       Create a campaign sharing  rule to grant  access  to the user

d.      Assign the user  to the standard marketing user profile

20.  A  time dependent  action is placed  in the workflow  queue  when the record is created.

When will the action  be removed from  the queue?

Choose 2 answers

a.      When another record  triggers  the same workflow rule

b.      When the  record no longer  matches the rule criteria

c.       When a validation rule is triggered  for the record

d.      When the action is deleted  from the workflow queue

21.  Universal container has a private  sharing  model  which is regional sales manager  are only allowed  t o view oppurtunities  in their own  regions . for reporting purposes, they additionally need  read only access  to oppurtunities in other regions

What permission  can a system administrator enable to meet  this requirement  in the regional sales manager custom profiles?

a.      View all for  oppurtunities

b.      View all data

c.       Read for oppurtunities

d.      Visible for the sales app

22.  What should an  administrator consider when setting up case feed?

a.      Case feed requires the  service cloud  user  feature licence

b.      Chatter feed tracking must be enabled  for the case object

c.       Case feed  replaces  the standard case detail page by default

d.      The use case feed permission is automatically active for all profiles

23.  What can an administrator configure  for users  on the search results page?

Choose 3 answers

a.      Fields being searched  on for each object

b.      Columns displayed for each object

c.       Objects included  in the search

d.      Filters by which  users can  narrow down results

e.      Number of records displayed for each object

24.  Which feauture licenced can be assign to a user  record in salesforce?

Choose 2 answers

a.      Service cloud user

b.      Console user

c.       Opportunity user

d.      Knowledge user

25.  Universal container wants to create a custom object  to capture account  survey data  users must be able to select an account from the survey record. Users also need the ability to view  related  surveys on the account record.

How should  the system administrator meet this requirement?

Choose 2 answers

a.      Creates a lookup relationship field on the account object

b.      Adds the account  related list  to the survey paglayout

c.       Add the survey related list to the account  pagelayout

d.      Create a lookup relationship field on the survey object

26.  When can a  validation rule  be used  to prevent invalid data?

Choose 3 answers

a.      When records are edited by user

b.      When records are imported

c.       When records are submitted  using web to lead

d.      When records are updated  by a workflow rule

e.      When records are deleted by a user

27.  How can a sales user relate  an opportunity to a campaign?

Choose 2 answers

a.      Use a campaign hierarchy  related list on the opportunity

b.      Select the campaign record type  when creating the oppurtunities

c.       Use the campaign influence  related list on the opportunity

d.      Select the primary campaign source for the  opportunity

28.  Universal containers  uses  web to case  to convert  support   request  submitted through its website into cases . the support team would  like salesforce  to automatically send an email containing password  reset instructions  to the customer  when the case subject  contains the words “forget “and “password”

What does the administrator need  to configure  to meet this requirement?

a.      Support  settings

b.      Email to case

c.       Validation rule

d.      Auto response rule

29.  The marketing team at universal container uses a web to lead  from to capture leads  from its website and a lead assignment  rule to assign the leads to the appropriate  sales representatives

How can a system administrator ensure that all leads  are handled even  when they do not meet the  assignment criteria?

a.      Specify a default lead owner

b.      Specify a  default lead creator

c.       Create an escalation  rule  to route unassigned leads

d.      Create a validation rule  to route unassigned leads

30.  Which dashboard component  can display data from the summary rows of a report

Choose 2 answers

a.      Table

b.      Metric

c.       Guage

d.      Chart

31.  The sales team at universal container   wants an easy solution  to gather customer requirements and  share presentations with their customers

What should an administrator do the help  the sales team achieve this goal?

Choose 2 answers

a.      Add  customers to libraries

b.      Create opportunity  teams for customers

c.       Use chatter files  to share presentations

d.      Add customers to private chatter groups

32.  How can a  system administrator grant users  access to dashboards?

Choose 2 answers

a.      Share folders with public folders

b.      Create and share data categories

c.       Share folders with roles

d.      Designate running users  

33.  Universal container  wants to automatically back up all salesforce data on a monthly basis.

Which tool  can  a system administrator use to meet this requirement

a.      Data export service

b.      Analytic snapshot

c.       Import wizard

d.      Scheduled report

34.  Which statement  about sharingrules is true?

Choose 2 answers

a.      Sharing rules open up  access to records

b.      Sharing rules are required  in public  read/write  organizations

c.       Sharing rules grant  delete access to records

d.      Sharing rules  grant record  access  to roles and  public groups

35.  Universal containers  has two sales groups. Each group has its own unique sales process

What is the best way to ensure that sales representatives  have access to only the stages relevant  to  their sales  process when  working on oppurtunities

a.      Multi select  picklist

b.      Page layout

c.       Record types

d.      Roles

36.  Universal container needs a  synchronize data between salesforce and an external  financial system

How can a system  administrator accomplish this?

a.      Use the excel connector  to export  records from both system into excel

b.      Use the data loading  to match records  between the system

c.       Use an external id  field to match records  between the system

d.      Use the data loader to upsert  salesforce records  into the financial systems

37.  What can be transferred from  one user  to another user  during a mass transfer of account records?

Choose 3 answers

a.      Closed activities

b.      Open activities

c.       Related custom object records

d.      Closed cases

e.      Open cases

38.  Which setting can a system administrator enable in the salesforce user interface?

Choose 2 answers

a.      Customizable recent  tags

b.      Printable list views

c.       Chatter messanger  for specific user

d.      Related list hover links

39.  Which statement is true  regarding the answer community?

Choose 2 answers

a.      Data categories  control access  to articles and questions

b.      Community experts must be internal  salesforce users

c.       Answers can be displayed  externally on a customer or partner portal

d.      Unanswered questions are automatically escalated to new cases

40.  Universal  containers currently assigns it users from the facilities and IT teams to the same profile .universal containers  recently  treated  a custom object  to track company cars  and wants only users from the facilities team to have access  to this new object

How can an administrator meet  this requirement?

a.      Create a custom profile  for users on the facilities team

b.      Configure field level security on the new object  for the facilities team

c.       Assign the facilities  team to a new role in the role hierarchy

d.      Modify the standard profile currently  shared by both teams

41.Which statement is true regarding answers cumminity?

a.Data Categories control access to articles and questions

b.community experts must be internal  salesforce users

c.Answers can be displayed externally on a customer or partner portal

d.unanswered questions are automatically escalated to new cases

42.Universal container currently assigns its users from the facilities and IT teams to the same profile.universal containers recently created a custom object to track company  cars and wants only users from the facilities team to have  access to this new object?

How can an administrator meet    this requirement?

A.create  a custom profile for users on the facilities team

b.configure field-level security on the new object for the facilities team

c.assign the facilities team to a new role in the role hierarchy

d.modify the standard profile currently shared by both teams

45. Which statement about Chatter posts and comments is true?

A. Posts to a user's profile are hidden from anyone below that user in the role hierarchy.
B. Posts made to a user's profile are visible to all users in the organization.
C. Updates to the Chatter feed on a record are only visible to users with access to the record.
D. Posts to a user's profile can be made private by checking the lock icon.

46.which is true regarding approval process?

Choose 2

a.an approval  action defines the result of record approval or rejectioin

b.the approval history related list can be used to track the process

c.a delegated approver can reassign approval process

d.an assignment rule defines the approver for each process step

47. Where can the multilingual solution search feature be enabled?

Public knowledge base

Self service portal

Solution tab search

Sales force content

48.what permissions is set in a users profile?

Choose 3

a.mass email

b.object permission

c.marketing user

d.run reports

e.active

49. A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records.
How can this be accomplished?

Choose 2

a.     Export opportunities and update using the data loader

b.      Create a list view for opportunities and update using inline editing

c.       Use similar opportunities to update the opportunities

d.      Export opportunities and update using the import wizard

50. . criteria based sharing rules can be created for which objects?

 Choose 3 answers

a.contacts

b.accounts

c.users

d.opportunity

e.campaign members

53.what is the capability of service cloud (customer )portal?

Choose  2 ans

a.the portal can be customized with corporate branding

b.customers can log,view,edit,and close their own cases

c.the protals and its users can be created  without additional licensing

d.customers can view and edit contacts related to their own accounts

54. What does the controlling field determine when field dependencies are being created?

a. The values that appear in the dependent field

b. The default value populated in the dependent field

c. The field-level security for the dependent field

d. The dependent fields that appear on a layout

55.universal containers has two business groups ,products,and services .both groups will be using opportunities to track deals,but diff fields are required by each group?

How should  a system administror  meet this requirement?

Choose 2

a.create page layouts

b.create two record types

c.create two sales processes

d.create two permissions sets

56.what can be done with a work flow field   update action?

Choose 2 ans

a.apply a specific value to field

b.change the record type of a record

c.update the value of formula field

d.update the value of the field on child object.

57. what item appears in the users my unresolved  items after synchronization using salesforce for outlook?

Choose 2 ans

a.Notes not associated  to a record

b.cases not assigned  to a contact.

c.emails not associated to a record

d.contacts not assigned  to an account.

60. Universal containers set the organization wide defaults for cases to private. when a case is escalated case ownership changes to a tier 2 support agent.

How can a system administrator give the sales operations team read/write access to all escalated cases?

A.     Create a case assignment rule

B.      Create a criteria based sharing rule

C.      Create an ownership-based sharing

D.     Create a case escalation rule