1. Which feature allows a user to group campaigns within a
specific marketing program or initiative?
a. Campaign
hierarchy
b. Campaign lists
c. Campaign members
d. Campaign influence
a. Campaign Hierarchy
2. Which
dashboard component can display data from the summary rows of reports?
a. Gauge
b. Table
c. Chart
d. Metric
b. Table
c. Chart
3. Which Setting can a system administrator enable in the
user interface? Pick 2
a. Customisable recent tags
b. Chatter messenger for specific users
c. Printable
list views
d. Related
list hover links
c. Printable list views
d. Related list hover links
4. A sales user at universal container has updated the
opportunity stage for an opportunity in the pipeline
What may be updated as a result of the stage change?
Choose 2 answers
a. Sales quota
b. Account rating
c. Forecast
category
d.
Probability
c. Forecast category
d. Probability
5. What is a method for adding content to Salesforce CRM
Content?
Choose 2 answers
a. Attachments
b. Chatter files
c. Libraries
d. Documents
b. Chatter files
d. Documents
6. Universal container uses web–to–case to convert support
requests submitted through its website into cases. The support team would like
salesforce to automatically send an email containing password reset instructions
to the customer when the case subject contains the word “forgot” and
“password”.
What does the administrator need to configure to meet this
requirement?
a. Support
Settings
b. Auto–response rule
c. Validation
rule
d. Email–to–case
b. Auto–response rule
7. A sales executive at Universal containers wants to be
notified whenever high–value opportunities are created for hot accounts.
How should an administrator meet this requirement?
a. Create
the workflow rule on opportunity object
b. Create an escalation rules based on the opportunity
amount
c. Create an auto–response rule based on the opportunity
amount
d. Create a validation rule that evaluates the account
rating
a. Create the workflow rule on opportunity object
8. The sales team at universal container wants an easy
solution to gather customer requirements and share presentations with their
customers
What should an administrator do to help the sales team
achieve this goal?
Choose 2 answers
a. Add
customers to private chatter groups
b. Use
chatter files to share presentations
c. Add customers to libraries
d. Create opportunity teams for customers
a. Add customers to private chatter groups
b. Use chatter files to share presentations
9. Which statement about sharing rules is true?
Choose 2 answers
a. Sharing
rules open up access of records
b. Sharing rules are required in public read/write
organizations
c. Sharing rules grant delete access to records
d. Sharing
rules grant record access to roles and public groups
a. Sharing rules open up access of records
d. Sharing rules grant record access to roles and public
groups
10. What must an administrator do when creating a record
type?
a. Set the field level security for the record type
b. Create a new page layout for the record type
c. Assign
the record type to the appropriate profiles
d. Add the record type to the required user records
c. Assign the record type to the appropriate profiles
11. What is the purpose of the AppExchange?
Choose 2 answers
a.
Customers can share and install apps published by salesforce partners
b. Support users can install the Service Cloud console
custom app.
c. Partners can download accounts and contacts to
collaborate on sales deals
d.
Administrator can download and customize pre–built dashboards and reports
a. Customers can share and install apps published by
salesforce partners
d. Administrator can download and customize pre–built
dashboards and reports
12. What is a capability of salesforce knowledge?
Choose 2 answers
a.
Knowledge allows an organization to share articles with partner portal users
b. Knowledge only allows a single article type across all
data categories
c. Knowledge automatically creates a solution for each new
articles
d.
Knowledge uses data categories and roles to make articles visible to the
specific users.
a. Knowledge allows an organization to share articles with
partner portal users
d. Knowledge uses data categories and roles to make articles
visible to the specific users.
13. Universal container is using a private sharing model.
The US sales director needs full access to all records owned by the US sales
representatives.
How can this be accomplished?
a. Define a role hierarchy where the US sales director rolls
up to the CEO.
b. Define a
role hierarchy where the US sales representatives roll up to the sales
director.
c. Give the US sales director read/write/edit/delete object
permission on the profile.
d. Place the US sales director in a queue with the US sales
representatives.
b. Define a role hierarchy where the US sales
representatives roll up to the sales director.
14. Which circumstance will prevent a system administrator
from deleting a custom field?
a. The field is used in a page layout
b. The
field is used in a workflow field update.
c. The field is part of a field dependency.
d. The field is used in a report.
b. The field is used in a workflow field update.
15. Universal container wants to automatically backup all
Salesforce data on a monthly basis. which tool can a system administrator use
to meet this requirement?
a. Data
export service
b. Analytic snapshot
c. Import wizard
d. Scheduled report
a. Data export service
16. What item appears in a user’s My
Unresolved Items after synchronization using Salesforce for outlook?
Choose 2 answers
a. Cases
not assigned to a contact
b. Notes not assigned to a record
c. Emails not assigned to a record
d. Contacts
not assigned to an account
a. Cases not assigned to a contact
d. Contacts not assigned to an account
17. Which statement about products and price books is true?
Choose 2 answers
a. A
product can have a different list price in different price books.
b. Price books that contain assets cannot contain products
c. Products without a price are automatically added to the
standard price book.
d. The
standard and list price for a product can be listed in multiple currencies.
a. A product can have a different list price in different
price books.
d. The standard and list price for a product can be listed
in multiple currencies.
18. What will occur when a system administrator creates a
dynamic dashboard?
a. The data
displayed varies based on the user viewing the dashboard
b. The dashboard component resize based on the device used
to view the
c. The dashboard automatically sends an email when the
underlying data.
d. The dashboard refreshes automatically whenever the
underlying data
a. The data displayed varies based on the user viewing the
dashboard
19. A time–dependent action is placed in the workflow queue
when the record is created.
When will the action be removed from the queue?
Choose 2 answers
a. When the
record no longer matches the rule criteria
b. When a validation rule triggered for the record
c. When another record triggers the same workflow rule
d. When the
action is deleted from workflow queue.
a. When the record no longer matches the rule criteria
d. When the action is deleted from workflow queue.
20. What can be transferred from one user to another user
during mass transfer of account records?
Choose 3 answers
a. Closed
cases
b. Open
cases
c. Closed activities
d. Open
activities
e. Related custom object records
a. Closed cases
b. Open cases
d. Open activities
21. Universal
container set the organization–wide–setting for cases to private. When a case
is escalated, case ownership changes to a Tier 2 support agent
How can a
system administrator give the sales operations team read/write access to all
escalated cases?
a.
Create a criteria based sharing rule
b. Create an ownership based sharing rule
c. Create a case assignment rule
d. Create a case escalation rule
b. Create an ownership based sharing rule
22. What permission is set in a user profile?
Choose 3 answers
a. Object
permissions
b. Active
c. Run
reports
d. Mass
email
e. Marketing user
a. Object permissions
c. Run reports
d. Mass email
23. Which statement is true regarding an approval process?
Choose 2 answers
a. An
approval action defines the result of record approval or rejection
b. A delegated approver can reassign approval requests
c. The
approval history related list can be used to track the process
d. A assignment rule defines the approver for each process
step
a. An approval action defines the result of record approval
or rejection
c. The approval history related list can be used to track
the process
24. What is affected by changing the default locale setting
for an organization?
a. Language
b. Date
fields
c. Currency
d. Time zone
b. Date fields
25. What will
happen when a user attempts to log in to salesforce from an IP address that is
outside the login IP range on the User’s profile within the organization–wide
trusted IP range?
a. The user
will not be able to log in at all
b. The user will be able to log in after the computer is
activated.
c. The user will be able to log in without activating the
computer
d. The user will be able to log in after answering a
security question.
b. The user will be able to log in after the computer is
activated.
26. How can a system administrator add users to a salesforce
organization using chatter free?
Choose 2 answers
a. Assign chatter Free licenses to users outside the
specified email domains
b. Assign chatter free licenses to existing user Salesforce
users
c. Create
users in the organization and assign them a chatter free license.
d. Enable
invites to allow users to invite others within specified email domains
c. Create users in the organization and assign them a
chatter free license.
d. Enable invites to allow users to invite others within
specified email domains
27. When can a validation rule be used to prevent invalid
data?
Choose 3 answers
a. When records are deleted by a user
b. When
record are imported
c. When
record are edited by user
d. When records are submitted using web–to–lead
e. When
records are updated by a workflow rule
b. When record are imported
c. When record are edited by user
e. When records are updated by a workflow rule
28. A
universal container has two business groups, products and services. Both groups
will be using to track deals, but different fields are required by each group.
How should a system administrator meet this requirement?
Choose 2 answers
a. Create
two sales processes
b. Create two permission sets
c. Create
two record types
d. Create two page layouts
c. Create
two record types
d. Create
two page layouts
29. Universal container has a private
sharing model in which region sales manager are only allow to view
opportunities in their own regions. For reporting purposes, they additionally
needs read–only access to opportunities in other regions.
What
permission can a system administrator enable to meet this requirement in the
regional sales managers’ customer profile?
a. “visible”
for the sales app
b. “view all” for opportunities
c. “view
all data”
d. “Read”
for opportunities
b. “view
all” for opportunities
30. Which
statement about chatter posts and comments are true?
Choose 2 answers
a. Update to the chatter feed on a
record are only visible to users with access to the record
b. Posts made to a user’s profile are
visible to all users in the organization.
c. Posts to
a user’s profile are hidden from anyone below that user in the role hierarchy
d. Posts to
a user’s profile can be made private by clicking the icon.
a. Update to
the chatter feed on a record are only visible to users with access to the
record
b. Posts
made to a user’s profile are visible to all users in the organization.
31. Criteria–based
sharing rules can be created for which objects?
Choose 3 answers
a. Contacts
b. Accounts
c. Opportunities
d. Campaign
Members
e. Users
a. Contacts
b. Accounts
c. Opportunities
32. Where can conditional highlighting be
used?
Choose 2
answers
a. Tabular
reports
b. Enhanced
list views
c. Matrix reports
d. Summary reports
c. Matrix
reports
d. Summary
reports
33. The
marketing team at universal containers uses a web–to–lead from to capture leads
from its website and a lead assignment rule assigns the leads to the
appropriate sales representatives.
How can a system administrator ensure that all leads are
handled even when they are not meet the assignment criteria?
a. Specify a default lead owner
b. Specify a
default lead creator
c. Create
an escalation rule to route unassigned leads
d. Create a
validation rule to route unassigned leads
a. Specify a
default lead owner
34. What
should an administrator consider when setting up case feed?
a. Chatter feed tracking must be
enabled for the case object.
b. Case feed
requires the service cloud user feature license.
c. The use
case feed permission is automatically active for all profiles
d. Case feed
replaces the standard case detail page by default.
a. Chatter
feed tracking must be enabled for the case object.
35. Universal
container needs to synchronize data between salesforce and an external
financial system.
How can a system administrator accomplish this?
a. Use an external ID field to match
records between the systems
b. Use the
data loader to match records between the systems
c. Use the
data loader to upsert salesforce records into the financial system
d. Use the
excel connector to export records from both systems into Excel.
a. Use an
external ID field to match records between the systems
36. Universal
containers currently assign its user from the facilities and IT teams to the
same profile. Universal container recently created a custom object to track
company cars and wants only users from the facilities team to have access to
this new object.
How can an administrator meet this requirement?
a. Configure
field level security on the new object for the facilities team.
b. Assign
the facilities team to a new role in the role hierarchy
c. Create a custom profile for users
on the facilities team
d. Modify
the standard profile currently shared by both teams
c. Create a custom profile for users on the facilities team
37. Which statement is true regarding the Answer community?
Choose 2 answers
a. Answers
can be displayed externally on a customer or partner portal.
b. Data
categories control access to articles and questions
c. Unanswered questions are automatically escalated to new
cases
d. Community experts must be internal salesforce users.
a. Answers can be displayed externally on a customer or
partner portal.
b. Data categories control access to articles and questions
38. Where can
multilingual solution search feature be enabled?
Choose 2 answers
a. Solution
tab search
b. Salesforce
content
c. Self–service portal
d. Public knowledge base
c. Self–service
portal
d. Public
knowledge base
39. A system administrator at universal containers needs to
mass update the lead source on a number opportunity record.
How can this be accomplished?
Choose 2 answers
a. Export opportunities and update using the import wizard
b. Use the similar opportunities to update the opportunities
c. Export
opportunities and update using the data loader
d. Create a
list view for opportunities and update using inline editing.
c. Export opportunities and update using the data loader
d. Create a list view for opportunities and update using
inline editing.
40. What does a custom report type determine?
Choose 2 answers
a. The report format of the resulting report.
b. The
field that can be used as columns when building a report.
c. The custom summary formulas displayed in a resulting
report
d. The
objects that are available when building a report
b. The field that can be used as columns when building a
report.
d. The objects that are available when building a report
41. How can a system administrator grant users access to
dashboards?
Choose 2 answers
a. Designate running users
b. Create and share data categories
c. Share
folders with public groups
d. Share
folders with roles
c. Share folders with public groups
d. Share folders with roles
42. Sales
management at universal container needs to display the information listed below
in each account record.
Amount of all closed won opportunities
Amount of all open opportunities
Which feature should a system administrator use to meet this
requirement?
a. Roll–up summary fields
b. Calculated
columns in the related list
c. Cross
object formula fields
d. Workflow
rules with field updates
a. Roll–up
summary fields
43. Universal container requires that the organization–wide
default for opportunities be set to public read/write. However sales users are
complaining that opportunity reports return too many results, making it
difficult to find their team’s opportunities in the report results.
How can the system administrator address this problem?
a. Update the sharing rule to limit user access to certain
opportunities.
b. Move the opportunity reports into a folder with
restricted access
c. Use the
show filter to filter report results and reduce records returned.
d. Move the opportunity reports into each user’s personnel
report folder.
c. Use the show filter to filter report results and reduce
records returned.
44. What can be done with a workflow field update action?
Choose 2 answers
a. Change
the record type of a record
b. Update the value of a formula field
c. Update the value of a field on a child object
d. Apply a
specific value to a field
a. Change the record type of a record
d. Apply a specific value to a field
45. Universal container wants to create a custom object to
capture account survey data. Users must be able to select an account from the
survey record. Users also need the ability to view related surveys on the
account record.
How should a system administrator meet this requirement?
Choose 2 answers
a. Add the
account related list to the survey page layout.
b. Create a lookup relationship field on the account object
c. Create a
lookup relationship field on the survey object
d. Add the survey related list to the account page layout
c. Create a lookup relationship field on the survey object
d. Add the survey related list to the account page layout
46. The cloud scheduler has which capability?
Choose 2 answers
a. The cloud scheduler allows user to view available meeting
times on lead and contact calendars
b.
Salesforce can automatically propose multiple meeting times based on salesforce
user calendars
c. The cloud scheduler can be enabled at the user profile
level
d. A custom
logo can be added to the meeting request email sent to a contact or lead
b. Salesforce can automatically propose multiple meeting
times based on salesforce user calendars
d. A custom logo can be added to the meeting request email
sent to a contact or lead
47. What can
an administrator configure for users on the search result page?
Choose 3 answers
a. Columns displayed for each object
b. Filter by
which users can narrow down results
c. Number of records displayed for
each object
d. Fields being searched on for each
object
e. Objects
included in the search
a. Columns
displayed for each object
c. Number
of records displayed for each object
d. Fields
being searched on for each object
48. What
should a system administrator consider when setting up mobile Lite?
Choose 2 answers
a. It must be enabled for the entire
organization
b. It allows
access to most custom objects in the organization
c. Only
recently viewed records are synchronized
d. It allows access to all standard
objects in the organization.
a. It must
be enabled for the entire organization
d. It allows
access to all standard objects in the organization.
49. What type
of field allows users to input text, images and links?
a. Text area
b. Input
area
c. Text area(rich)
d. Text and
image area
c. Text
area(rich)
50. A user responsible for managing and creating campaigns
is unable to create a new campaign, even though the user’s profile has the
“Create” profile permission for campaigns.
How should a system administrator grant the correct access
to the user?
a. Create a campaign sharing rule to grant access to the
user
b. Grant the user delegated administration rights to
campaigns
c. Assign
the user to the standard marketing user profile
d. Select the marketing user checkbox on the user record
d. Select the marketing user checkbox on the user record
51. When
converting a lead, how can an administrator capture custom lead data on the
converted contact?
a. Map
custom lead field to the standard lead field
b. Use the
data loader to move the custom lead data.
c. Map custom lead field to custom
contact fields
d. Use the
lead conversion wizard to select the fields
c. Map
custom lead field to custom contact fields
52. Universal
container has two sales groups, each group has its own unique sales process.
What is the best way to ensure that sales representatives
have access to only the stages relevant to their sales process when working on
opportunities?
a. Page
layouts
b. Multi–select
picklists
c. Record types
d. Roles
c. Record
types
53. What tab
setting on a profile makes a tab NOT accessible on the All Tabs page or visible
in any apps?
a. Read–only
b. Default
off
c. Tab hidden
d. Default
on
c. Tab
hidden
54. Which data can be highlighted in a
report using conditional highlighting?
Choose 3
answers
a. Date
fields
b. Summarized totals
c. Group by
field names
d. Summary formulas
e. Grand totals
a. Date
fields
b. Summarized
totals
e. Grand
totals
55. A user at
Universal container reports an error message when attempting to log in. the
administrator checks the user’s login history, but there is no record of the
attempted login.
What could be the cause of this issue?
a. The user
is attempting to login with the wrong password
b. The user
is attempting to login outside of the profile IP login range
c. The user
is attempting to login outside of the profile login hours
d. The user is attempting to login with
the wrong username
d. The user
is attempting to login with the wrong username
56. What does
the controlling field determine when field dependencies are being created?
a. The
dependent fields that appear on a layout
b. The
default value populated in the dependent field
c. The values that appear in the
dependent field
d. The
field–level–security for the dependent field
c. The
values that appear in the dependent field
57. Which
feature license can be assigned to a user record in salesforce?
Choose 2 answers
a. Opportunity
user
b. Console
user
c. Service cloud user
d. Knowledge user
c. Service
cloud user
d. Knowledge
user
58. What
is the capability of service cloud (Customer) portal?
Choose 2 answers
a. Customers
can log, view, edit and close their own cases.
b. The portal can be customized with
corporate branding
c. Customers
can view and edit contacts related to their own accounts
d. The
portal and its users can be created without additional licensing
b. The
portal can be customized with corporate branding
c. Customers
can view and edit contacts related to their own accounts
59. How can a
sales user relate an opportunity to a campaign?
Choose 2 answers
a. Select
the campaign record type when creating the opportunity
b. Use the campaign influence related
list on the opportunity
c. Use the
campaign hierarchy related list on the opportunity
d. Select the primary campaign source
for the opportunity
b. Use the
campaign influence related list on the opportunity
d. Select
the primary campaign source for the opportunity
60. The administrator at universal
containers will create a custom field to track a specific Tier 2 support user
on a case record.
What data
type should be used when creating this custom field?
a. Lookup
filter
b. Formula
c. Hierarchical
relationship
d. Lookup relationship
c. Hierarchical
relationship
61. The
recruiting team at universal containers wants to be more proactive about
renewing support plans with customers. They would like the support
representative dedicated to each account to be notified a month before the
account’s support plan expires.
What should an administrator configure to meet this
requirement?
a. Auto–response
rule
b. Assignment
rule
c. Workflow rule
d. Escalation
rule
c. Workflow
rule
62. Universal containers wants to capture
the invoice number and account credit score for billing cases.
How would an
administrator accomplish this?
Choose 2 answers
a. Create a
validation rule
b. Create custom fields
c. Create a support processes
d. Create a
page layout
b. Create
custom fields
c. Create a
support processes
63. Which
relationship can be selected in a custom report type where Accounts is the
primary object and contacts is the related object?
a. Each
account must not have related contacts
b. Each
contact must have a related account
c. Each account may or may not have
related contacts
d. Each
contact may or may not have related account
c. Each
account may or may not have related contacts
64. A system administrator at Universal
container needs to prevent sales representatives from editing fields on an
opportunity once the opportunity has been moved to closed stage.
Which data validation tool can be used to accomplish this?
Choose 2 answers
a. Record types and read–only page
layouts
b. Formula
fields
c. Data validation rules
d. Workflow approvals
a. Record
types and read–only page layouts
c. Data
validation rules
65. What can
be modified on standard object fields?
Choose 3 answers
a. Picklist values
b. Field
type
c. Default
text
d. Label
e. Help text
a. Picklist
values
d. Label
e. Help text
66. Universal
container uses a private sharing model for opportunities. The sales team wants
sales engineers to be involved in specific opportunities to help sales
representatives close deal faster.
How can an administrator meet this request?
a. Enable
chatter feed tracking on opportunities
b. Add sales engineers to opportunity
teams
c. Add
chatter groups to opportunities
d. Add sales
engineers to accounts teams
b. Add sales
engineers to opportunity teams
67. What can a
marketing user do using the manage members button on a campaign record?
Choose 2 answers
a. Create a
custom report including all campaign members
b. Import new leads and associate them
with the campaign
c. Associate
existing opportunities with the campaign
d. Associate existing contacts with the
campaign
b. Import
new leads and associate them with the campaign
d. Associate
existing contacts with the campaign
68. The
support group at universal container wants agents to capture different
information for product support and inquiry cases. In addition the lifecycle
for product support cases should have more steps than the lifecycle for inquiry
cases.
What feature should an administrator
use to meet these requirements?
Choose 3 answers
a. Page layouts
b. Permission
sets
c. Record types
d. Support processes
e. Field–level–security
a. Page
layouts
c. Record
types
d. Support
processes
69. When the
multiple currencies feature is enabled, which currency is used as the basis for
all currency conversion rates?
a. Active
currency
b. Record currency
c. Corporate currency
d. Personnel
currency
c. Corporate
currency
70. Universal containers set the
organization–wide default setting for opportunities to private/
Which record
will an opportunity pipeline report return?
a. Opportunities
for which the user running the report is also the account owner.
b. Opportunities
for the entire sales organization regardless of the user running the report
c. Opportunities owned by the user
running the report and users below them in the role hierarchy
d. Opportunities
owned by the user running the report and users in the same role in the role
c. Opportunities
owned by the user running the report and users below them in the role hierarchy
71. Which privilege can be granted to
member of a content library (workspace) without modifying user permissions?
Choose 2 answers
a. Edit a member’s library
permissions
b. Add tags
when editing content details
c. Share content with other users
in chatter
d. Create a
new library
b. Add tags
when editing content details
c. Share
content with other users in chatter
72. What
should an administrator consider when configuring workflow rules?
Choose 2 answers
a. Rules can be evaluated when records
are created or edited.
b. Rule actions can take place
immediately or on a specific date
c. Rules
must be deactivated before using an import wizard
d. All
existing records are evaluated when a new rule is activated
a. Rules can
be evaluated when records are created or edited.
b. Rule
actions can take place immediately or on a specific date
73. Universal
container has a marketing team set up as a public group. A sales representative
would like to engage the marketing team on one opportunity
What should the sales representatives do to ensure the
marketing team can access the opportunity?
a. Manually share the record with the
public group
b. Add the
public group to the opportunity team
c. Add the
public group to the opportunity team
d. Change
the opportunity owner to the public group
a. Manually share the record with the public group
74. What
setting is controlled by a user’s profile?
Choose 3 answers
a. Locale
settings
b. Feature
license assignment
c. Field–level security
d. Record type assignment
e. Assigned apps
c. Field–level
security
d. Record
type assignment
e. Assigned
apps
75. If two
objects have parent–child relationship, how can a user access the child record
from the parent record?
a. Custom
link
b. Child
field
c. Lookup
field
d. Related list
d. Related
list
76. The cloud
scheduler has which capability?
Choose 2 answer
a. The cloud
scheduler allows users to view available meeting times on lead and contact
calendars.
b. Salesforce can automatically propose
multiple meeting times base on salesforce user calendars
c. A custom logo can be added to the
meeting request email sent to a contact or lead.
d. The cloud
scheduler can be enabled at the user profile level.
b. Salesforce
can automatically propose multiple meeting times base on salesforce user
calendars
c. A custom
logo can be added to the meeting request email sent to a contact or lead.
77. How can a system administrator restrict users from
viewing certain fields in list views, searches, page layouts and reports?
Set the
field to hidden using field–level–security
78. Universal Container wants to ensure that users complete
the standard industry field when creating a new account record. To address the
concern the administrator set the Industry field as required. However, some
users are still able to create a new account record without completing the
Industry Field.
What should an administrator do to troubleshoot the issue?
Choose 2 answers.
a. Verify the users have the “Modify All Data” permissions
for the account on their profiles.
b. Verify
the field –level security for the Industry field is not set to “Read Only” on
the user profiles.
c. Verify the user have Edit Permission for accounts on
their profiles.
d. Verify
the Industry field is sent as required on all the account page layouts assigned
to the user’s
b. Verify the field –level security for the Industry field
is not set to “Read Only” on the user profiles.
d. Verify the Industry field is sent as required on all the
account page layouts assigned to the user’s
79. Which
statement about products and price books is true? Choose 2 answers
a. A product can have a different list
price in different price books.
b. Price
Books that contain assets cannot contain products.
c. Products
without a price are automatically added to the standard price book.
d. The Standard and list price for a
product can be listed in multiple currencies.
a. A product
can have a different list price in different price books.
d. The
Standard and list price for a product can be listed in multiple currencies.
80. What
standard object has a one–to–many relationship with the account object? Choose
3 answers.
a. Case
b. Contact
c. Lead
d. Opportunity
e. Campaign
a. Case
b. Contact
c. Lead
81. The sales
operations team at Universal Containers needs to be able to read edit delete
and transfer all records owned by sales representatives. How can a system admin
meet this requirement?
a. Add
Sales operations users to the default account teams for all sales reps.
b. Define a role hierarchy where the sales operations role
is above the sales reps role.
c. Create Sharing Riles that give sales operations access to
records owned by sales reps.
d. Manually share all records owned by sales reps with sales
operations.
d. Manually share all records owned by sales reps with sales
operations.
82. What should a system admin consider when deleting a
custom field? Choose 3 answers.
a. Field used in workflow and
assignment rules cannot be deleted.
b. Fields
must be removed from page layouts after being deleted.
c. Field
values should be archived before a field is deleted.
d. Existing field values must be
transferred to a new custom field.
e. Deleted fields and values can be
restored from the recycle bin within 15 days.
a. Field
used in workflow and assignment rules cannot be deleted.
c. Field
values should be archived before a field is deleted.
e. Deleted
fields and values can be restored from the recycle bin within 15 days.
83. A
marketing user has received a file of leads to0o import into salesforce. What
tool can be used to avoid duplicate lead records?
a. Import
Wizard
b. Merge
Leads Function
c. Data
Loader
d. Validation
Rules
a. Import
Wizard
84. What is an
option when customizing a report? Choose 3 answers
a. Add a
grouping
b. Add a
filter
c. Add a
gauge component
d. Schedule
a refresh time
e. Summarize
Fields
a. Add a
grouping
b. Add a
filter
e. Summarize
Fields
85. What user
Interface setting must be enabled for users to edit records in a list view?
Choose 2 answers
a. Inline
editing
b. Enhanced
Lists
c. Enhanced
Profile List Views
d. Enhanced
Page Layout Editor.
a. Inline
editing
b. Enhanced
Lists
86. What can
be transferred from one user to another user during mass transfer of account
records? Choose 3 answers
a. Closed
Cases
b. Closed
Activities
c. Open
Activities
d. Related
Custom Object Records
e. Open
Cases
a. Closed
Cases
c. Open
Activities
e. Open
Cases
87. A
marketing user needs to create a new campaign, but the New Button is NOT
visible from the campaign home page. The system administrator has verified that
the user has the “Create” profile permission for the campaign object. How
should the system admin resolve the issue?
a. Grand the
user “Read” profile permissions for the campaign object.
b. Select
the Marketing User Check box in the User record
c. Select
the “Manage Campaign” profile permissions.
d. Add the
New Button to the page layout using the page layout editor.
b. Select
the Marketing User Check box in the User record
88. A user is
having trouble logging into Salesforce. The user’s login history shows that
this person has attempted to log in multiple tomes and has been locked out of
the organization. How can the system admin help the user log into Salesforce?
Choose 2 answers
a. Click
Reset Password on the user’s record detail page.
b. Send an
email to user containing the user’s password.
c. Click
Unlock on the user’s record detail page.
d. Log in as
the user and enter a new password.
a. Click
Reset Password on the user’s record detail page.
c. Click
Unlock on the user’s record detail page.
89. UC uses a custom field on the account object to capture
the account credit status. The sales team wants to display the account credit
status on opportunities. Which feature should a system admin use this meet this
requirement?
a. Roll Up Summary Field.
b. Workflow Field Update.
c. Lookup Field
d. Cross
Object Formula Field.
c. Lookup Field
90. Where can
the multilingual solution search feature be enabled? Choose 2 answers
a. Salesforce
Content
b. Public
Knowledge Base
c. Self
Service Portal
d. Solution
Tab Search
b. Public
Knowledge Base
c. Self
Service Portal
91. UC needs to use cases to manage both customer support
issue and internal change requests. Which functionality should a system admin
use to meet this requirement? Choose 3 answers
a. Support
Process
b. Page
Layouts
c. Record
Types
d. Validation
Rules
e. Delegated
Administration
a. Support
Process
b. Page
Layouts
c. Record
Types
What is the purpose of service cloud (customer) portal?
Choose 2 answers
a. To allow
partners to access contact records for case collaboration
b. To
provide Web Self Service by exposing Knowledge articles.
c. To share
support reports and dashboards with high profile accounts
d. To allow
customer to log and check the status of cases online.
b. To
provide Web Self Service by exposing Knowledge articles.
d. To allow
customer to log and check the status of cases online.
93. UC
requires that its Salesforce account data including attachments to be backed up
weekly , Which tool should a system admin use to accomplish this?
a. Account
analytic snapshot
b. Account
Report Export
c. Data
Loader
d. Data
Export Service
d. Data
Export Service
94. A system
admin at UC created a new account record type. However, Sales users are unable
to select the record type when creating new account records. What is a possible
reason for this? Choose 2 answers.
a. The
record type has not been activated.
b. The
record type has not been added to the sales user profile.
c. The
record type has not been set as the default record type.
d. The
record type does not have an assigned page layout.
a. The
record type has not been activated.
b. The
record type has not been added to the sales user profile.
95. A sales
user at UC has updated the opportunity stage for an opportunity in the
pipleline. What may be the updated as a result of the stage change?
a. Forecast
Category
b. Account
rating
c. Probability
d. Sales
Quota
a. Forecast
Category
c. Probability
96. Which
chart type can be used to display summary vales from 2 different levels of
grouping in a report? Choose 2 answers
a. Stacked
Bar chart
b. Grouped
Line Chart
c. Funnel
Chart
d. Donut
Chart
a. Stacked
Bar chart
b. Grouped
Line Chart
97. Which
level of access can be set when sharing a document folder with users? Choose 2
answers
a. Read/Write/Create/Delete
b. Read/Write
c. Read/Write/Create/Read–Only
d. Read–Only
b. Read/Write
d. Read–Only
98. When is
validation rules applied when using Salesforce for Outlook?
a. Every
time a record is saved.
b. Every
time a user views a record
c. Every
time a record is updated
d. Every
time data is sync with the server
a. Every
time a record is saved.
99. What
should be considered when configuring the lead conversion process? Choose 2
answers
a. Standard
lead fields are automatically converted into account, contact and opportunity
fields
b. Custom
Lead fields can be mapped to custom object fields.
c. Custom
Lead fields can be mapped to account, contact and opportunity fields
d. Roll–up
Summary Lead Fields can be mapped to custom contact fields.
a. Standard
lead fields are automatically converted into account, contact and opportunity
fields
c. Custom
Lead fields can be mapped to account, contact and opportunity fields
100. An
opportunity record created with a close date of July 30, meets the criteria of
time –dependent workflow rule. The time dependent action is scheduled for July
23. What happens if the opportunity is edited before July 23 and no longer
meets the criteria?
a. The time
dependent action will execute on July 30
b. The time
dependent action is put on hold.
c. The Time
dependent action will execute on July 23
d. The time
dependent action is automatically removed from the queue.
d. The time dependent action is automatically removed from
the queue.
101. What will
occur when a system admin creates a dynamic dashboard?
a. The data
displayed varies based on the user viewing the dashboard.
b. The
dashboard components resize based on the device used to view the dashboard.
c. The
dashboard automatically sends an email when the underlying data changes.
d. The
dashboard refreshes automatically whenever the underlying data changes.
a. The data
displayed varies based on the user viewing the dashboard.
102. When case
assignment rules are being set up, cases can be assigned to whom? Choose 2
answers.
a. Case Team
b. Queue
c. Contact
d. User
b. Queue
d. User
103. Which
statement about Chatter post and comments is true? Choose 2 answers
a. Updates
to the Chatter Feed on a record are visible to the users with the access to the
record.
b. Posts to
a user’s profile can be made private by clicking the lock icon.
c. Posts to
a user’s profile are hidden from anyone below hat user in the role hierarchy.
d. Posts
made to a user’s profile are visible to all users in the organization.
a. Updates
to the Chatter Feed on a record are visible to the users with the access to the
record.
d. Posts
made to a user’s profile are visible to all users in the organization.
104. The
marketing team at UC wants to send an email to each lead received from its
website. The country of the incoming lead should determine the language of the
email that will be sent to the lead. How can a system admin automate this
process?
a. Create an
email template for each language and an assignment rule to send the appropriate
template.
b. Create a
single email template and use the translation workbench to translate and send
the appropriate template..
c. Create
an email template for each language and an auto–response rule to send the
appropriate template.
d. Create an
email template for each language and a workflow alert to send the appropriate
template.
b. Create a
single email template and use the translation workbench to translate and send
the appropriate template.
105. How can a
system admin add user to a salesforce organization using Chatter Free? Choose 2
answers
a. Assign
Chatter Free Licenses to existing Salesforce Users
b. Create
users in the org and assign them a chatter free license
c. Enable
invites to allow user to invite others within specified email domains
d. Assign
Chatter Free Licenses to users outside the specified email domain.
b. Create
users in the org and assign them a chatter free license
c. Enable
invites to allow user to invite others within specified email domains
106. What does a
page layout allow an admin to control?
a. The
Fields users see on detail and edit pages.
b. The
fields user see in reports and list views
c. The
record types available to each role and profile.
d. The
business process and related picklist value displayed.
a. The
Fields users see on detail and edit pages.
107. Which
component can be included in a custom home page layout? Choose 3 answers
a. Dashboard
Components
b. Trending
Chatter Topics
c. Analytic
Snapshot
d. Messages
and alerts
e. Pending
approval list
a. Dashboard
Components
d. Messages
and alerts
e. Pending
approval list
108. Sales reps
at UC should not be able to create leads, delete their own accounts or send
mass emails. How can an admin meet these requirements?
a. Change
the OWD default settings
b. Modify a
standard profile
c. Create a
custom profile
d. Create a
sharing rule
c. Create a
custom profile
109. UC has a
private sharing model in which regional sales managers are only allowed to view
opportunities in their own regions. For reporting purposes, they additionally
need read only access to opportunities in other regions. What permission can a
system admin enable to meet this requirement in the regional sales manager
custom profile?
a. “Read”
for opportunities
b. “View All
Data”
c. “View
all for opportunities”
d. “Visible”
for the Sales app
c. “View
all for opportunities”
110. When using
sharing rules, what users can records be shared with? Choose 2 answers
a. Queues
b. Roles and
subordinates
c. Public
Groups
d. Profiles
b. Roles and
subordinates
c. Public
Groups
111. How can
knowledge articles be used? Choose 2 answers
a. To
display Salesforce Answers
b. To
resolve customer cases
c. To
display for customer self–service
d. To
display Salesforce Solutions
b. To
resolve customer cases
c. To
display for customer self–service
112. When
importing data, what happens if some records do NOT met the data validation
criteria?
a. Import Process ignores the data validation criteria
b. Import process requires user authorization to import the
invalid records.
c. Import process aborts when it encounters the first
invalid record.
d. Import process fails only for the records with invalid
data.
d. Import process fails only for the records with invalid
data.
113. A user
profile has login hour restrictions set to Monday through Friday, 8:00 am to
5:00 pm. The user logged in at 4:30 p.m. on Tuesday and it is now 5:01 pm.
Which behavior of the application should the user expect?
a. The use
will be able to continue working but will be unable to starts any new sessions.
b. The user
will be able to continue working and start new session.
c. The user
will be logged out and unsaved work in process will be saved.
d. The user
will be logged out and any unsaved work in process will be lost.
d. The user
will be logged out and any unsaved work in process will be lost.
114. Which
statement about Community experts is true? Choose 2 answers
a. Community
experts can delete inappropriate community content.
b. Community
experts are designated by an icon.
c. Community
Experts can manage Salesforce Ideas Categories.
d. Community
Experts can be designated for Salesforce Ideas or Answers.
b. Community
experts are designated by an icon.
d. Community
Experts can be designated for Salesforce Ideas or Answers.
115. UC wants to
create a custom object to capture account survey data. User must be able to
select and account from the survey record. Users also need the ability to view
related surveys on the account record. How should the system admin meet these
requirements, Choose 2 answers?
a. Add the
account related list to the survey page layout.
b. Create a
lookup relationship field on the account object.
c. Add the
survey related list to the account page layout
d. Create a
lookup relationship field on the survey object.
c. Add the
survey related list to the account page layout
d. Create a
lookup relationship field on the survey object.
116. What option
is available when scheduling a dashboard refresh? Choose 2 answers
a. Define
refresh times for specific dashboard components.
b. Send a
refresh notification to user with access to the dashboard.
c. View and
remove scheduled dashboard refresh.
d. Schedule
the dashboard to refresh in different time zones.
b. Send a
refresh notification to user with access to the dashboard.
c. View and
remove scheduled dashboard refresh.
117. Which
option is available when using process Visualizer? Choose 2 answers
a. Share
annotated approval process diagrams
b. Add
approval steps from the process Visualizer.
c. Edit the
criteria used to trigger the approval process.
d. View
approval process as a flow chart.
a. Share annotated approval process diagrams
d. View approval process as a flow chart.
118. What can
user do with Mobile Lite? Choose 2 answers
a. View
Create Edit and Delete Accounts Contact and Opportunities
b. View
Campaign and manage Campaign Member.
c. View
Create Edit and Delete Custom Objects.
d. Search
for record that was not previously downloaded to a mobile device.
a. View
Create Edit and Delete Accounts Contact and Opportunities
b. View
Campaign and manage Campaign Member.
119. What is the Impact on a User of the Organization level
Locale Changes?
A. The default Locale of the user is also set to the new
Organization Level locale
B. No Impact on the User as he keeps using his own default
Locale
C. From a new session, user will see everything in the New
Organization Locale
D. The User is asked for a Choice; if he would like to
choose New Organization Locale or his own Locale
B. No Impact on the User as he keeps using his own default
Locale
120. A custom field is made Read only from the Field level
security and Required from Page layout. The Field will be
A. Throws an error and don’t allow to make Read only field
Mandatory from page layout
B. Read Only for the User
C. Required
for the User
D. User is given a choice in a pop up window
B. Read Only for the User
No comments:
Post a Comment