ADM201 Dumps2

1. The marketing team at Universal Containers uses a web to lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives.

How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?

A. Specify a default lead owner

B. Specify a default lead creator

C. Create an escalation rule to route unassigned leads

D. Create a validation rule to route unassigned leads

2. Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system administrator use to accomplish this?

A. Account report export
B. Data loader
C. Account analytic snapshot
D. Data export service

3. Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status. How can a system administrator accomplish this?

A. Enable field history tracking to send an email alert to the account owner
B. Create a workflow rule to send an email alert to the account owner
C. Create an escalation rule to notify the account owner
D. Create an auto-response rule to send an email alert to the account owner

4. What will occur when a system administrator creates a dynamic dashboard?

A. The data displayed varies based on the user viewing the dashboard
B. The dashboard components resize based on the device users to view the dashboard
C. The dashboard refreshes automatically whenever the underlying data changes
D. The dashboard automatically send an email when the underlying data changes

5. When should a system administrator consider using the Salesforce AppExchange?
Choose 2 answers:

A. To find answers to Salesforce application questions
B. When standard Salesforce functionality needs to be extended
C. To submit ideas for Salesforce application enhancements
D. When looking for pre-built custom applications and tools.

6. Which statement about sharing rules is true? Choose 2 answers

A. Sharing rules grant read/write or delete access to records
B. Sharing rules are required in public read/write organizations
C. Sharing rules open up access to records
D. Sharing rules grant record access to roles and public groups

7. Where can the multi-language solution feature be enabled? Choose 2 answers:
A. Public Knowledge Base
B. Self-service portal
C. Salesforce Content
D. Solution tab search

8. What is used to create a relationship between an Opportunity object and a Campaign object?
Choose 2 answers:

A. Campaign hierarchy fields
B. Campaign influence related list
C. Opportunity sales process
D. Primary campaign source field

9. The cloud scheduler has which capability? Choose 2 answers:

A. The cloud scheduler can be enabled at the user profile level
B. The cloud scheduler allows users to view available meeting times on lead and contact calendars
C. Salesforce can automatically propose multiple meeting times based on Salesforce user calendars
D. A custom logo can be added to the meeting request email sent to a contact or lead.

10. What is affected by changing the default locale for an Organization?

A. Date fields
B. Currency
C. Time zone
D. Language

11. A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create: profile permission for Campaigns.
How should a system administrator grant the correct access to the user?

A. Assign the user to the standard Marketing User profile
B. Select the Marketing User checkbox on the user record
C. Grant the user delegated administration rights to campaigns
D. Create a campaign sharing rule to grant access to the user

12. Criteria based sharing rule can be applied to which objects

A.     Account

B.       Contact

C.       Opportunities

D.      User

E.       Campaign Members

13. What can be transferred form one user to another user during a mass transfer of account records? Choose 3 answers:

A. Open activities
B. Closed activities
C. Open cases
D. Related custom object records
E. Closed case

14. How can a system administrator grant user access to dashboards? Choose 2 answers

A. Create and share data categories
B. Share folders with public groups
C. Designate running users
D. Share folders with roles

15. What does a custom report type determine? Choose 2 answers:

A. The objects that are available when building a report
B. The report format of the resulting report
C. The fields that can be used as columns when building a report
D. The custom summary formulas displayed in a resulting report

16. Where can conditional highlighting be used? Choose 2 answers:

A. Matrix reports
B. Summary reports
C. Enhanced List views
D. tabular reports

     

       17. A sales user at universal Containers has updated the opportunity stage for an                    opportunity in the pipeline.

What may be updated as a result of the status change? Choose 2 answers

A. Sales quota
B. Amount rating
C. Forecast category
D. Probability

       18. The default country or geographic region that is selected for new users in the organization. This setting determines the format of dates, times, and names in Sales force. What does the controlling field determine when field dependencies are being created?

A. The values that appear in the dependent field
B. The dependent fields that appear on a layout
C. The default value populated in the dependent field
D. The field-level security for the dependent field

19. A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers

A. Use similar opportunities to update the opportunities
B. Create a list view for opportunities and update using inline editing
C. Export opportunities and update using the import wizard
D. Export opportunities and update using the data loader

20. What should a system administrator consider when deleting a custom field?

Field used in workflow rules cannot be deleted

21. Which data can be highlighted in a report using conditional highlighting? (This question had six options – Select 3 correct options)

22. Permissions at User level(not on profile).select 2

Service Cloud User (Answer)

Marketing User (Answer)

Opportunity User

Console User

23. When is validation rules implemented? select 3

Edit a record (Answer)

Importing a record (Answer)
Deleting a record

Workflow filed update

One more easy option was there

24. Universal Containers needs to synchronize data between sales force and an external financial system. How can a system administrator accomplish this?

Use an external ID field to match records between the systems (My answer)

Use the data loader to upset sales force records into the financial system

Use the data loader to match records between the systems

Use the Excel connector to export records from both systems into Excel. (need to check abt this option)

25. Scenario to mass update opportunities select 2

Export and upsert using Data Loader (Answer)

Export and upsert using Import Wizard

Edit using Opportunities List view (Answer)

Similar opportunities

26.What will help to group different campaigns for product marketing?
Campaign Hierarchy (Answer).

27.Report shows many opportunities. What should admin do to prevent that

Place report to private folders of all sales rep

Reduce access to report folder

Use Filter on report (Answer)

28.Question on Chatter Feed for Case Object

Need to enable Chatter for Case oject (Answer)

29.Question on visibility of comments in chatter post

30.Ways to add CRM content (select 2)

Chatter File (Answer)

Libraries (Answer)

Document
Attachment

31.Sales managers need to view All the opportunities in an entire company. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model? (Similar scenario question with diff tricky options )

View All for Opportunities (Answer)

32.True about customer portal
Allow user to edit account and contacts related to them. (selected 2)
User can log and edit a case (Answer)
Company can do branding. (Answer)
Does not require any license

33.User is unable to login, and admin can’t see any log in login history of that user
User tries login with incorrect password
User tries login with incorrect user name.

Out of Login Hour.
Out of Login range

34.User tries to login out of login Ip range and that ip address is not even in organization Trusted IP address.
Will user login in after getting activation code .

Won’t be able to login (My answer)
2 more option