ADM201 Dumps

1. Which statement about sharing rules is true?

A. sharing rules grant read/write or delete access to records

B. sharing rules open up access to records.

C. sharing rules are required in public read/write organizations.

D. Sharing rules grant record access to roles and public groups.

2. Where can the multilingual solution search feature be enabled?

A. Sales force content

B. Solution tab search

C.  Public knowledge base

D. Self-service portal

3. What is a capability of sales force knowledge?

A. Knowledge automatically creates a solution for each new article.

B. Knowledge allows an organization to share articles with partner portal users

C. Knowledge only allows a single article type across all data categories.

D. Knowledge uses data categories and roles to make articles visible to specific users.

4. Universal Containers set the organization-wide default setting for opportunities to private.

Which records will an opportunity pipeline report return?

A. Opportunities owned by the user running the report and users below them in the role hierarchy

B. Opportunities owned by the user running the report and users in the same role in the role hierarchy.

C. Opportunities for which the user running the report is also the account owner.

D. Opportunities for the entire sales organization regardless of the user running the report.

5. What can users do with Mobile lite?

Choose 2 answers

A.  Search for records that were not previously downloaded to mobile device

B.  View, create, edit, and delete accounts, contacts, and opportunities.

C.  View, Create, edit and delete custom objects.

D.  View Campaigns and manage campaign members.

6. Universal Containers needs to synchronize data between sales force and an external financial system.

How can a system administrator accomplish this?

A . Use the data loader to upset sales force records into the financial system.      

B. Use the data loader to match records between the systems.

C. Use the Excel connector to export records from both systems into Excel.

D. Use an external ID field to match records between the systems.

7. Which action can a delegated administrator take?

Choose 2 answers

A.      Create new users and assign them specified profiles.

B.      Manage users in specified roles and subordinate roles.

C.      Create custom profiles with limited permissions.

D.     Log in as a user who has granted administrator login access.

8. Which statement about chatter posts and comments is true?

 Choose 2 answers

A.      Updates to the chatter feed on a record are only visible to users with access to the record

B.      Posts made to a user’s profile are visible to all users in the organization

C.      Posts to a user’s profile are hidden from anyone below that user in the role hierarchy

D.     Posts to a user’s  profile can be made private by clicking the lock icon

9. How can a system administrator grant users access to dashboards?

Choose 2 answers

A.      Create and share data categories.

B.      Share folders with roles

C.      Share folders with public groups

D.     Designate running users

10 The marketing team at universal container users a web-to-led form to capture leads from its website and a lead assignment rule to assign the leads  to the appropriate sales representatives.

How can a system administrator ensure that all leads are handled even they do not  meet the

Assignment criteria?

A.      Specify a default lead owner

B.      Specify a default lead creater

C.      Create  an escalation rule to route  unassigned leads

D.     Create a validation rule to route unassigned leads.

11. criteria based sharing rules can be created for which objects?

 Choose 3 answers

A.Accounts

B.Contacts

c.Opportunities

D.Campaign Members

E.Users

12   Which setting can a system administrator enable in the sales force user interface?

Choose 2 answers

A. related list hover links

B. customize recent tags

c. chatter messenger for specific users

d. printable list views

13 .Universal containers set the organization wide defaults for cases to private. when a case is escalated case ownership changes to a tier 2 support agent.

How can a system administrator give the sales operations team read/write access to all escalated cases?

A.      Create a case assignment rule

B.      Create an ownership-based sharing

C.      Create a criteria based sharing rule

D.     Create a case escalation rule

14.  What record can be created?

 when a lead is converted?

 Choose 2 answers

A  opportunity

b.Case

c.Campaign

d.Account

15. Sales management at Universal containers needs to display the information listed below  on each account record

. Amount of all closed won opportunities

. Amount of all open opportunities

Which feature should a system administrator use to meet this requirement ?

A.      Cross –Object formula fields

B.      Calculated columns in the related list

C.      Workflow rules with field updates

D.     Roll-up summary fields

16  Which dashboard component can display data from the summary rows off a report?

Choose 2 answers

A. Table

B. Gauge

C. Metric

D. Chart

17. How can a sales user relate an opportunity to a campaign?

Choose 2 answers

A. Use the campaign influence related list on the opportunity

B. Select  the primary campaign source for the opportunity

C. select the campaign record type when creating the opportunity

D.use the campaign hierarchy related list on the opportunity.

18. when should a system administrator consider using the sales force Appexchange?

Choosen2 answers

A.      To submit ideas for sales force applications enhancements

B.      To find answers to salesforce application questions

C.      When standard salesforce functionality needs to be extended

D.     When looking for pre-built custom applications and tools

19.A user responsible for managing and creating campaigns is unable a new campaign,even though the users profile has the”create” profile permissions for campaigns.

A. create a camapaign sharing rule to grant access to the user

B. Assign the user to the standard marketing user profile.

C .Select the marketing user checkbox on the user record

D. Grant the user delegated adminstartion rights to campaigns

20.what will occur when a system adminstrator creates a dynamic dashboard?

A. The dashboard components resize based on the device used to view  the dashboard

B. The dashboard refreshes automatically whenever the underlying data changes.

C. The data displayed varies based on the user viewing the dashboard

D.The dashboard automatically sends an email when the underlying data changes

21. What does a custom report type determine?

Choose 2 answers

A.      The custom Summary formulas displayed in a resulting report

B.      The objects that are available when building a report .

C.      The report format of the resulting report

D.     The fields that can be used as columns when building a report

22  Which data can be highlighted in a report using conditional higLitng?

Choose 3 answers

A.Summmarized totals

B.Grouped by fields names

C.Summary formulas

D.Grand totals

E.Date fields 

23.What can be transferred from one user to another user during a mass transfer of accounts records

Choose 3 answers

A.     Open activities

B.      Open cases

C.      Closed activities

D.     Related custom object records

E.      Closed cases 

24. A system administrator at universal containers needs to mass update the lead source on a number of opportunity records.

How can this be accomplished

Choose 2 answers

A.create a list view for opportunities and update using inline editing.

B.Export opportunities and update  the dataloader

C.Use similar opportunities to update the opportunities

D.Export opportunities and update using import wizard

25. what can a marketing user do using the manage members button on a campaign record?

Choose 2 answers

A .Import new leads and associate them with the campaign

B. Associate existing opportunities  with the campaign

C. Associate existing contacts with the campaign

D. Create a custom report including all campaign members. 

26. The cloud scheduler has  which capability?

Choose 2 answers

A.      A custom  logo can be added to the meeting request email sent to a contact or lead

B.      The cloud scheduler can be enabled at the  user profile level

C.      The cloud scheduler allows users to view available meeting times on lead and contact calenders.

D.     Sales force can automatically propose multiple meeting times based on sales force user calenders.

27. universal containers has a private sharing model in which  regional sales managers can view and edit opportunities in only their own regions. For reporting purposes they additionally need read only access to opportunities in other regions.

What permission can a system administrator enable to meet this requirement in the regional sales managers custom profiles?

A.      visible for the sales app

B. view all data

       C. view all for opportunities

       D. Read for opportunities

28. A sales user at universal containers has updated the opportunity stage for an opportunity in the pipeline

What may be updated as a result of the stage change?

Choose  2 answers

      A  account rating

B.      probability

C.      sales quote

D.     forecast category 

29.Where can conditional  highlighting be used?

A.Enhanced list views

 B.Tabular reports

C.Summary reports

D Matrix reports 

30. What is affected by changing the default locale setting for an organization?

A.currency

B.Time zone

c.Date fields

D.Language

31. The marketing team at Universal Containers uses a web to lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives.

How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?

A. Specify a default lead owner

B. Specify a default lead creator

C. Create an escalation rule to route unassigned leads

D. Create a validation rule to route unassigned leads

32. What is used to create a relationship between an Opportunity object and a Campaign object?

Choose 2 answers:

A. Campaign hierarchy fields

B. Campaign influence related list

C. Opportunity sales process

D. Primary campaign source field 

33. A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create: profile permission for Campaigns.

How should a system administrator grant the correct access to the user?

A. Assign the user to the standard Marketing User profile

B. Select the Marketing User checkbox on the user record

C. Grant the user delegated administration rights to campaigns

D. Create a campaign sharing rule to grant access to the user 

34. The default country or geographic region that is selected for new users in the organization. This setting determines the format of dates, times, and names in Sales force. What does the controlling field determine when field dependencies are being created?

A. The values that appear in the dependent field

B. The dependent fields that appear on a layout

C. The default value populated in the dependent field

D. The field-level security 

35. Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system administrator use to accomplish this?

A. Account report export

B. Data loader

C. Account analytic snapshot

D. Data export service 

36. What should a system administrator consider when deleting a custom field?

Field used in workflow rules cannot be deleted

37. Permissions at User level(not on profile).select 2

Service Cloud User (Answer)

Marketing User (Answer)

Opportunity User

Console User 

38. Universal Containers needs to synchronize data between sales force and an external financial system. How can a system administrator accomplish this?

Use an external ID field to match records between the systems (My answer)

Use the data loader to upset sales force records into the financial system

Use the data loader to match records between the systems

Use the Excel connector to export records from both systems into Excel. 

39.What will help to group different campaigns for product marketing?

Campaign Hierarchy (Answer).

40.Report shows many opportunities. What should admin do to prevent that

Place report to private folders of all sales rep

Reduce access to report folder

Use Filter on report (Answer)

41.Ways to add CRM content (select 2)

Chatter File (Answer)

Libraries (Answer)

Document

Attachment 

42.True about customer portal

Allow user to edit account and contacts related to them. (selected 2)

User can log and edit a case (Answer)

Company can do branding. (Answer)

Does not require any license 

43.User is unable to login, and admin can’t see any log in login history of that user

User tries login with incorrect password

User tries login with incorrect user name.

Out of Login Hour.

Out of Login range  

44. Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status. How can a system adm         inistrator accomplish this?

A. Enable field history tracking to send an email alert to the account owner

B. Create a workflow rule to send an email alert to the account owner

C. Create an escalation rule to notify the account owner

D. Create an auto-response rule to send an email alert to the account owner 

45. How can a system administrator grant user access to dashboards? Choose 2 answers

A. Create and share data categories

B. Share folders with public groups

C. Designate running users

D. Share folders with roles 

46. A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers

A. Use similar opportunities to update the opportunities

B. Create a list view for opportunities and update using inline editing

C. Export opportunities and update using the import wizard

D. Export opportunities and update using the data loader 

47.Question on Chatter Feed for Case Object

Need to enable Chatter for Case oject (Answer) 

48.Ways to add CRM content (select 2)

Chatter File (Answer)

Libraries (Answer)

Document

Attachment

49.Sales managers need to view All the opportunities in an entire company. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model? (Similar scenario question with diff tricky options )

View All for Opportunities (Answer)

50.User tries to login out of login Ip range and that ip address is not even in organization Trusted IP address.

Will user login in after getting activation code .

Won’t be able to login 

51. Universal Containers needs to allow a group of users to view account records they

do NOT own.

Which feature can the system administrator use to meet this requirement ?

Choose 2 answers

Ans:-

C. Sharing rules

D. Public groups

52.Which user is listed in the case history related list for case changes made from

assignment and escalation rules ?

Ans:-

B. The automated case user specified in the support settings

53.A system administrator at Universal Containers created a custom object to

capture customer feedback.

How can the administrator ensure that users have access to this new object ?

Ans:-

C. Assign the feedback page layout to the appropriate user profiles.

54. What is required to make a user an approver in the approval process?

Ans:-

A. The user must be set up as a delegated approver.

55. When are validation rules applied when using Salesforce for Outlook?

Ans:-

D. Every time a record is saved