ADM & Service cloud dumps

1.    What data can be highlighted in a report using conditional highlighting? (Choose 3 answers)

a.    Grand Totals

b.     Summarized totals

c.     Date Fields

d.     Grouped by field names

e.     Summary formulas

2.    Which circumstances will prevent a system administrator from deleting a custom field.?

a.     The field is used in a workflow field update.

b.     The field is used in a report.

c.     The field is used in a page layout.

d.     The field is used in a field dependency.

3.    Sales management at Universal containers needs to display the information listed below on each account record.

·       Amount of all closed won opportunities.

·       Amount of all open opportunities.

a.     Cross object formula fields

b.     Calculated columns in the related list

c.     Roll-up summary fields

d.     Workflow rules with field updates.

4.    What is capability of Salesforce Knowledge? (Choose 2 answers)

a.     Knowledge automatically creates a solution for each new article.

b.     Knowledge uses data categories and roles to make article visible to specific users.

c.     Knowledge only allows a single article type across all data categories.

d.     Knowledge allows an organization to share articles with partner portal users.

5.    What item appears in a user’s ‘My Unresolved Items after synchronization using Salesforce for Outlook?

a.     Notes not associated to a record

b.     Emails not associated to a record

c.     Contacts not assigned to an account

d.     Cases not assigned to a contact.

6.    Which statement about sharing rules is true?

a.     Sharing rules open access to records.

b.     Sharing rules are required in public read/write organization.

c.     Sharing rules grant delete access to records.

d.     Sharing rules grant record access to roles and public groups.

7. Universal Container has two business groups, Products and Service both groups will use Opportunity to track a deal but different fields are required by each group. How should a System Admin meet this requirement? Choose 2 answers.

a.       Create 2 page layout

b.       Create 2 permission set

c.       Create 2 record types

d.       Create 2 sales process

8. What is the capability of Service Cloud  (Customer Portal) ? Choose 2 answers

a.       Customer can view and edit contacts related to their own account

b.       Customer can log, view, edit  and close their own cases

c.       The Portal and it's users can be created without adding licensing

d.       The Portals can be customized with corporate branding.